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Ryanair cancellation

Posted: Fri May 22, 2020 10:24am
9 replies266 views6 members subscribed
julietony

Posts: 93

39 helpful points

Location: Algorfa

Joined: 30 Mar 2018

So we have just had our Ryanair flight to Alicante from East Midlands cancelled. We were flying out on 15th July, returning on the 28th. Looking on the website the outbound flight shows as cancelled , but the flight the day before and those after are still showing available . The flight home still shows available. So it would seem that we could transfer the outbound to the following day , which surprise surprise is more expensive then the one we booked. And what happens to the flight home? We haven’t been given options other than to re book or get a refund, which by that I think they mean a voucher as we have already had one of those for the flight in April that was cancelled. Strangely a friend due to fly to Italy in March received an actual cash refund. Not sure how she managed that . Having tried many times over the last few weeks to contact Ryanair without success I can’t help but think that the flight has been cancelled, sooner than I would have expected given it’s still a few weeks away, purely to enable a price hike knowing that it’s almost impossible to speak to someone. 
had anyone else had a similar experience?

Julie

Derek0071

Posted: Fri May 22, 2020 12:43pm

Posts: 4

1 helpful points

Location: Los Montesinos

Joined: 17 Feb 2020

Posted: Fri May 22, 2020 12:43pm

Hi , yes , 

Ryanair, Outbound flight cancelled, cost £180 to rearrange flights to later in the year, what a rip off.

In April Jet 2 cancelled our flight and they were brilliant , automatically reimbursed my card without even asking.

Won’t be flying with Ryanair ever again

Derek

craig245t

Posted: Fri May 22, 2020 12:59pm

craig245t

Helpful member

Posts: 172

103 helpful points

Location: Playa Flamenca

Joined: 13 Apr 2018

Posted: Fri May 22, 2020 12:59pm

Last week we made 3 booking for Sept, Oct and Dec as the prices were good. I've read elsewhere they may well be cancelled as they are reducing their service by 40% and can only make money if flights are full. So they'll reduce the number of flights but make sure there full or almost full.

I've also looked into driving for the 2 week stay if we can add a couple if days either side.

I'm not going to say I won't fly with them again if they cancel as they're almost always the cheapest 😭

Ali J

Posted: Fri May 22, 2020 2:39pm

Posts: 19

2 helpful points

Location: Algorfa

Joined: 13 Oct 2019

Posted: Fri May 22, 2020 2:39pm

Hi Julie - our original July flights from Liverpool to Alicante were also cancelled - Ryanair are operating a reduced service initially so are only flying to Alicante 4 or 5 days a week instead of twice a day. They have also changed the flight times on the days they are operating so consequently a lot of people's flights have been cancelled. However - I rang them at 9am in the morning and asked to transfer my flights to one of the operational days. I did have to wait 30 minutes for someone to answer but he was really helpful and efficient and rebooked us onto the flights I requested and at no additional cost even though the flights were showing as £80 dearer. The call is to an 0330 number which, if you have inclusive mobile minutes, is free so all it takes is your time waiting in the call queue. So it really is worth persevering and waiting on the line until they answer and asking them to move your flight. You won't have to pay the additional cost. Try calling as soon as they open in the morning (I think it is 6am) and you probably won't have to wait too long. Good luck 🙂

Ali J

Posted: Fri May 22, 2020 2:42pm

Posts: 19

2 helpful points

Location: Algorfa

Joined: 13 Oct 2019

Posted: Fri May 22, 2020 2:42pm

This post that was quoted has been deleted.

Hi David - if you ring them they will change your flights (including any baggage allowance booked) at no extra cost - I've just rearranged our cancelled flights which should have been a lot more expensive but wasn't charged any extra.

julietony

Posted: Fri May 22, 2020 3:17pm

julietony

Original Poster

Posts: 93

39 helpful points

Location: Algorfa

Joined: 30 Mar 2018

Posted: Fri May 22, 2020 3:17pm

Ali J wrote on Fri May 22, 2020 2:39pm:

Hi Julie - our original July flights from Liverpool to Alicante were also cancelled - Ryanair are operating a reduced service initially so are only flying to Alicante 4 or 5 days a week instead of twice a day. They have also changed the flight times on the days they are operating so consequently ...

...a lot of people's flights have been cancelled. However - I rang them at 9am in the morning and asked to transfer my flights to one of the operational days. I did have to wait 30 minutes for someone to answer but he was really helpful and efficient and rebooked us onto the flights I requested and at no additional cost even though the flights were showing as £80 dearer. The call is to an 0330 number which, if you have inclusive mobile minutes, is free so all it takes is your time waiting in the call queue. So it really is worth persevering and waiting on the line until they answer and asking them to move your flight. You won't have to pay the additional cost. Try calling as soon as they open in the morning (I think it is 6am) and you probably won't have to wait too long. Good luck 🙂

Hi Ali,

Thanks for your reply.  We have discussed this at length between ourselves and cant decide if or not we should re-book. One of the biggest considerations is, if the quarantine period is still in force, will Ryanair fly?  and if so will you be able to cancel and get a refund, or will it be deemed your choice not to fly?  And then there may still be a quarantine period here. Six weeks off work for a two week holiday!

What you have said makes sense then as to why there are still some flights available, I suppose that doesnt mean there is any guarantee that they will go. And of course if Ryanair go broke the vouchers are worth nothing.

There just seem to be any clear government guidelines to cover such eventualities, or if there is, I havent found them, and driving looks very expensive.

Maybe we will just reluctantly write this summer off. We have more flights booked for September, so fingers crossed, and hope you do get your flight. 

Julie . 

Ali J

Posted: Fri May 22, 2020 5:08pm

Posts: 19

2 helpful points

Location: Algorfa

Joined: 13 Oct 2019

Posted: Fri May 22, 2020 5:08pm

julietony wrote on Fri May 22, 2020 3:17pm:

Hi Ali,

Thanks for your reply.  We have discussed this at length between ourselves and cant decide if or not we should re-book. One of the biggest considerations is, if the quarantine period is still in force, will Ryanair fly?  and if so will you be able to cancel and get a refund, or will it ...

...be deemed your choice not to fly?  And then there may still be a quarantine period here. Six weeks off work for a two week holiday!

What you have said makes sense then as to why there are still some flights available, I suppose that doesnt mean there is any guarantee that they will go. And of course if Ryanair go broke the vouchers are worth nothing.

There just seem to be any clear government guidelines to cover such eventualities, or if there is, I havent found them, and driving looks very expensive.

Maybe we will just reluctantly write this summer off. We have more flights booked for September, so fingers crossed, and hope you do get your flight. 

Julie . 

Hi Julie - we're so desparate to get there that we've decided to take the risk over the quarantine period. The Spanish Travel Minister has indicated that as soon as Spain returns to the 'new normal', the borders will be open and quarantine lifted in order to kick-start tourism (as long as covid numbers don't escalate again!) hopefully from the beginning of July but yes, we are cutting it fine! We don't mind being quarantined there as we have a lot of work to do on our apartment so as long as we can get food and wine, we'll be ok! However, we can't be quarantined on arrival back to the UK because of work and if the flight still goes and we can't be on it, we accept that we'll lose the money (although I think there would be an outcry if both countries had quarantine restrictions in place but ryanair didn't give the option to cancel).

We already have ryanair vouchers for three return flights cancelled in April and also with easyjet for a return flight cancelled in May and like you say, I'm reluctant to accumulate too many in case they go bust! 🙈

Hope you can sort something out anyway 🙂

GCfromVC

Posted: Sat May 23, 2020 8:54am

GCfromVC

Helpful member

Posts: 393

205 helpful points

Location: La Marina

Joined: 18 Jan 2018

Posted: Sat May 23, 2020 8:54am

All

I've had two lots of flights cancelled with the most recent being 12 June. I've asked for refunds for both as I do not want vouchers.

Yet I had an email yesterday off Ryanair about flights in July. I havent read it.

Unfortunately Ryanair generally provide a good value for money service. We all moan but I bet we will use them again.

However this year I will be driving over so I can at least bring over some items. Do the trip over a couple of days.

micheb

Posted: Mon May 25, 2020 9:11pm

Posts: 1

Location: Algorfa

Joined: 6 Feb 2020

Posted: Mon May 25, 2020 9:11pm

Think they just may be cutting number of flights. We fly from Exeter which is usually twice a week but when they start again it’s only going to be once a week for a bit. 

julietony

Posted: Tue May 26, 2020 8:29pm

julietony

Original Poster

Posts: 93

39 helpful points

Location: Algorfa

Joined: 30 Mar 2018

Posted: Tue May 26, 2020 8:29pm

So further to my previous post, it now appears that our Ryanair 

flights were not 'cancelled' as such, but the outbound flight has been rescheduled.   Seems they are condensing flights and have cancelled some, and you can re -book at no charge, for the price you paid, which seems the best outcome you could get to be fair.  Although why they dont tell you this is probably due to the fact that they can re-sell them for more, whilst hanging on to your refund as long as possible. 

It took me half an hour to get through on the phone, and it was quick and straightforward to re-book.  So if anyone has had a cancellation, I would check the website to see if the flight/s are actually cancelled, and if you do still want to travel rebook as soon as you can before the reduced flights get fully booked up.

Looks like we may well get a holiday this summer after all...l

Julie

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