Making a Claim on your CDW Insurance
You need to contact your provider who you have Collision Damage Waiver insurance with. Ask them for a claim form and very often it can be done either online or a form can be sent to you by email.
Ask the representative what the claims process is and what the timescales are, so you are at least aware of what will now happen.
They will no doubt ask you for copies of:
- The original booking reference and documentation
- A copy of the hire agreement issued when you collected the vehicle
- A copy of any other paperwork issued to you by the provider
- Photographs detailing the issues being charged
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It is at this point that all the other information you have gathered along the way, including names and dates etc will become relevant. You cannot over inform!
If you are able to provide all the information requested from you then it should be a very simple process for the claim and your payment should be made in line with the policy you purchased. Note – if any excesses are included in your policy then the amount you receive will be the total minus the excess amount(s).
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