Orange fibre optic

Posted: Tue Nov 12, 2019 7:34pm

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Ste46

Posts: 21

16 helpful points

Location: Almoradí

Joined: 22 Jul 2016

Is there anyone on here have Orange Fibra, also known as Mi-fibra, for telephone and internet?

We have been with Orange ADSL since 2012 and had absolutely no trouble whatsoever. Following several emails, we decided to T lurch into the 21st century and upgrade to fibre optic.

It was duly installed last week - unlike in England where the fibre optic cable only runs to the distribution box anything up to 300 metres away and the rest of the way is the old copper cable, here they run the fibre into the property and right into the router - and away we went!, Unfortunately, we also had to have a new number beginning with 8.

Everything was good until I discovered a problem. Basically, I can phone anywhere in the world from my landline and can receive calls - except from England! (Not tried to receive any other international calls). Any English landline calling me gets a recorded message saying that the number cannot be recognised, and any English mobile gets a message saying that the number has not yet been allocated.

Three visits from engineers, the router has been changed and the line has been checked, all to no avail.

Anyone else had any similar problems?

Thanks.

Steve