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Shocking water bill

Posted: Sat Jul 18, 2020 4:39pm
17 replies710 views7 members subscribed
Brads1

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Hi all. I'm desperate again for advise

I bought a town house in Moraira on an Urbanisation in Jan.

Had lots of work done and my first visit today. To my shock I have just received a bill from Hydraqua for €1500. 

I have emailed them but feel totally lost and worried.

Clearly there has been no usage as no one has been here

Can anyone help me understand my options please?

Thanks in advance

Chris

Brads1

Posted: Sat Jul 18, 2020 6:15pm

Brads1

Original Poster

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Posted: Sat Jul 18, 2020 6:15pm

This post that was quoted has been deleted.

Thank you very much

Correct, no pool.

1st bill April for 28 euro

I cannot see bills as struggling to get online but will and post.

Someone checked water metre and not moving so will try and see them in their offices in Moraira this week.

Again, thank you

Chris

Angebadge

Posted: Sun Jul 19, 2020 12:16pm

Angebadge

Super helpful member

Posts: 1108

1609 helpful points

Location: Moraira

Joined: 28 Jan 2019

Posted: Sun Jul 19, 2020 12:16pm

Brads1 wrote on Sat Jul 18, 2020 6:15pm:

Thank you very much

Correct, no pool.

1st bill April for 28 euro

I cannot see bills as struggling to get online but will and post.

Someone checked water metre and not moving so will try and see them in their offices in Moraira this week.

Again, thank you

Chris

Hi Brads1

Do you have an outdoor tap? I ask as a neighbour has recently had a large (tho not as large as yours!) bill. He’s had it checked for a leak etc but can find nothing unusual. He does have two outside taps and unfortunately, he’s had to conclude someone has been helping themselves!! He’s now fitting tap locks 🤪🥂

Brads1

Posted: Sun Jul 19, 2020 12:44pm

Brads1

Original Poster

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Posted: Sun Jul 19, 2020 12:44pm

Angebadge wrote on Sun Jul 19, 2020 12:16pm:

Hi Brads1

Do you have an outdoor tap? I ask as a neighbour has recently had a large (tho not as large as yours!) bill. He’s had it checked for a leak etc but can find nothing unusual. He does have two outside taps and unfortunately, he’s had to conclude someone has been helping themselves!! He’s now ...

...fitting tap locks 🤪🥂

Hiya

Yes I do so will investigate this also.

Thanks. The help on this forum is amazing

Cheers

Chris

GCfromVC

Posted: Mon Jul 20, 2020 11:29am

GCfromVC

Very helpful member

Posts: 798

520 helpful points

Location: La Marina

Joined: 18 Jan 2018

Posted: Mon Jul 20, 2020 11:29am

Please keep us updated if possible as would be interested to know.

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Brads1

Posted: Mon Jul 20, 2020 1:59pm

Brads1

Original Poster

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Posted: Mon Jul 20, 2020 1:59pm

GCfromVC wrote on Mon Jul 20, 2020 11:29am:

Please keep us updated if possible as would be interested to know.

Yes of course, no problem. I have an appointment to discuss on Wednesday.

Brads1

Posted: Tue Aug 11, 2020 12:29pm

Brads1

Original Poster

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Posted: Tue Aug 11, 2020 12:29pm

GCfromVC wrote on Mon Jul 20, 2020 11:29am:

Please keep us updated if possible as would be interested to know.

Hi

After repeated conversations with Hidraqua. They have read the meter again and concluded it is working correctly.

I now have no recourse to challenge them further.

Thanks

Chris

Brads1

Posted: Tue Aug 11, 2020 1:19pm

Brads1

Original Poster

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Posted: Tue Aug 11, 2020 1:19pm

This post that was quoted has been deleted.

Hi

We were there for 9 days recently and used very little. We took a few readings which indicated no leak.

They took a reading in Jan at 555 them in July at 944. No reading in April due to Covid.

Angebadge

Posted: Tue Aug 11, 2020 2:09pm

Angebadge

Super helpful member

Posts: 1108

1609 helpful points

Location: Moraira

Joined: 28 Jan 2019

Posted: Tue Aug 11, 2020 2:09pm

Hi Brads1

I’m sorry that you’ve had no real resolution. I’m thinking at least with a leak, there would have been situation to resolve. Perhaps that tap lock 🔐🤔🤪🥂

Brads1

Posted: Tue Aug 11, 2020 2:29pm

Brads1

Original Poster

Posts: 28

4 helpful points

Location: Moraira

Joined: 6 Jul 2020

Posted: Tue Aug 11, 2020 2:29pm

Angebadge wrote on Tue Aug 11, 2020 2:09pm:

Hi Brads1

I’m sorry that you’ve had no real resolution. I’m thinking at least with a leak, there would have been situation to resolve. Perhaps that tap lock 🔐🤔🤪🥂

Yes. Thank you I am bringing a lick this week

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Gentlevan Removals
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