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Help to set up mobile phone

Posted: Mon Sep 14, 2020 8:50pm
11 replies202 views6 members subscribed
Wintongirl

Posts: 3

1 helpful points

Location: Busot

Joined: 4 Aug 2020

Mum and Dad have new mobile phones and need help to set them up can anyone help with info 

Thanks 

killjoy

Posted: Mon Sep 14, 2020 10:31pm

killjoy

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Joined: 4 Nov 2017

Posted: Mon Sep 14, 2020 10:31pm

If the phones are really new they should have intuitive instructions in various languages, though setting up can result somewhat stressy. Or, ask your grandkids.

LeckyLes

Posted: Mon Sep 14, 2020 10:54pm

LeckyLes

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Posted: Mon Sep 14, 2020 10:54pm

Hi Wintongirl, and welcome to the Forum 👍

How about suggesting they tap into Google  the make of phone followed by the words ' setting up from new '

The search may bring up step by step YouTube tutorials on it.

Worth a try ! 

LeckyLes 

Alex

Posted: Mon Sep 14, 2020 11:11pm

Alex

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Posted: Mon Sep 14, 2020 11:11pm

Wintongirl wrote on Mon Sep 14, 2020 8:50pm:

Mum and Dad have new mobile phones and need help to set them up can anyone help with info 

Thanks 

What phones do they have and what phone network are they trying to connect to? Or is it the wifi you want to set them up on? I might be able to find some YouTube tutorials for you as LeckyLes has suggested above.

janiceroquero

Posted: Tue Sep 15, 2020 12:49pm

Posts: 9

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Location: Santa Pola

Joined: 21 Aug 2020

Posted: Tue Sep 15, 2020 12:49pm

The shop they bought them from should help. Failing that the nearest adolescent!

Angebadge

Posted: Tue Sep 15, 2020 11:56pm

Angebadge

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Posts: 479

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Location: Moraira

Joined: 28 Jan 2019

Posted: Tue Sep 15, 2020 11:56pm

Wintongirl wrote on Mon Sep 14, 2020 8:50pm:

Mum and Dad have new mobile phones and need help to set them up can anyone help with info 

Thanks 

Hi Wintongirl

I’m assuming that neither you, nor grandchildren (?) are in a position to help; maybe you’re in the U.K. or at least, not in Spain.

If the phones were bought locally, as janiceroquero suggests, perhaps they would be able to help.

If they were bought online, it might be rather more problematic. Hopefully a forum member from Busot (I’m assuming that’s where your parent are) will spot the post and offer assistance.

It can be really difficult for older people. What seems so easy for the young can be really problematic. Fingers crossed 🤞🤪🥂

Wintongirl

Posted: Wed Sep 16, 2020 12:24am

Wintongirl

Original Poster

Posts: 3

1 helpful points

Location: Busot

Joined: 4 Aug 2020

Posted: Wed Sep 16, 2020 12:24am

Angebadge wrote on Tue Sep 15, 2020 11:56pm:

Hi Wintongirl

I’m assuming that neither you, nor grandchildren (?) are in a position to help; maybe you’re in the U.K. or at least, not in Spain.

If the phones were bought locally, as janiceroquero suggests, perhaps they would be able to help.

If they were bought online, it might be rather more problematic. Hopefully a forum member from Busot (I’m assuming that’s where your parent are) will spot the post and offer assistance.

It can be really difficult for older people. What seems so easy for the young can be really problematic. Fingers crossed 🤞🤪🥂

We are in the UK and have been on the internet and have tried explaining through skype ideally we would have been with them to set up the phones Mum has been very unwell and been in hospital several occasions ( Not Covid 19 ) 

Angebadge

Posted: Wed Sep 16, 2020 12:35am

Angebadge

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Posted: Wed Sep 16, 2020 12:35am

Wintongirl wrote on Wed Sep 16, 2020 12:24am:

We are in the UK and have been on the internet and have tried explaining through skype ideally we would have been with them to set up the phones Mum has been very unwell and been in hospital several occasions ( Not Covid 19 ) 

I’m so sorry mum has been unwell. I really do appreciate how difficult it is to manage things at arms length, to say nothing of the worry. I’m ever the optimist; hopefully someone will offer help.

Just a shot in the dark. Is there a local U3A? Maybe someone there might be able to assist😘🥂

MARTINNCOLETTE

Posted: Wed Sep 16, 2020 3:57pm

Posts: 5

1 helpful points

Location: Benidorm

Joined: 18 Aug 2020

Posted: Wed Sep 16, 2020 3:57pm

Wintongirl wrote on Mon Sep 14, 2020 8:50pm:

Mum and Dad have new mobile phones and need help to set them up can anyone help with info 

Thanks 

Hi there,

What phones are they?

If you can tell me I might be able to put a step by step guide together if they can't find one online

colette

Wintongirl

Posted: Thu Sep 17, 2020 9:17pm

Wintongirl

Original Poster

Posts: 3

1 helpful points

Location: Busot

Joined: 4 Aug 2020

Posted: Thu Sep 17, 2020 9:17pm

Thank you for support and advice someone was able to help and Mum's phone is up and running ( She text this morning ) 

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