Ryan air

Posted: Thu Mar 19, 2020 9:57am

24 replies705 views13 members subscribed

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Adrienne

Posts: 16

6 helpful points

Location: Cabo Roig

Joined: 22 Nov 2017

Who else is struggling to get in contact with Ryan air ??

I have rang both English and Spanish customer service to no avail

I have flights booked in April and do not want to Change them as they then require more payment, and not convenient for me. I would be changing them for the sake of it. Also all the flights cost more than the original ones costing me another £200.

My daughter was due to come out this Saturday for Mother’s Day and this morning Thursday she as been notified her flight as been cancelled, however she is now required to go into Ryan air website and fill in a refund form.

Sounds easy, but it is not, when completing the form it is not recognised the booking number saying it is not found and not letting you submit the form. It also states if you do not complete this form before you fly you are unable to get a refund.
It should not be this stressful

Anyone else having the same difficulties?
any advise ? other then never having anything to do with Ryan air again

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Posted: Thu Mar 19, 2020 3:35pm

Cheryl

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Joined: 8 Jun 2017

Posted: Thu Mar 19, 2020 3:35pm

Same here, when I clicked on the "Get refund" button in my booking I was redirected to their flight search page. The I went in again via "Disruptions and actually got to the form but, like you, it didn't recognize my booking reference. I then sat on live chat for 3 hours when I gave up. I'm guessing they are working through flights due in the next couple of days so I will keep trying over the weekend.
Just a thought, as Ryanair have actually cancelled the flight, what are the chances of claiming back through the credit card I used to book them, is this something covered by the agreement?

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Posted: Thu Mar 19, 2020 3:40pm

John56

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Posted: Thu Mar 19, 2020 3:40pm

Cheryl wrote on Thu Mar 19, 2020 3:35pm:
Same here, when I clicked on the "Get refund" button in my booking I was redirected to their flight search page. The I went in again via "Disruptions and actually got to the form but, like you, it didn't recognize my booking reference. I then sat on live chat for 3 hours when I gave up. I'm guess...

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...ing they are working through flights due in the next couple of days so I will keep trying over the weekend.
Just a thought, as Ryanair have actually cancelled the flight, what are the chances of claiming back through the credit card I used to book them, is this something covered by the agreement?

When you do get in contact with them you will find their definition of "refund" is not the same as in the Dictionary, it will be a credit for future flights and you will find them more expensive with you having to pay the difference.

Posted: Thu Mar 19, 2020 4:30pm

Adrienne

Original Poster

Posts: 16

6 helpful points

Location: Cabo Roig

Joined: 22 Nov 2017

Posted: Thu Mar 19, 2020 4:30pm

Cheryl wrote on Thu Mar 19, 2020 3:35pm:
Same here, when I clicked on the "Get refund" button in my booking I was redirected to their flight search page. The I went in again via "Disruptions and actually got to the form but, like you, it didn't recognize my booking reference. I then sat on live chat for 3 hours when I gave up. I'm guess...

Read more...

...ing they are working through flights due in the next couple of days so I will keep trying over the weekend.
Just a thought, as Ryanair have actually cancelled the flight, what are the chances of claiming back through the credit card I used to book them, is this something covered by the agreement?

I don’t know it should be simple, the live chat is just a robot answering, so no help. When the flight is cancelled there should be a refund we should not have to claim it back

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Posted: Thu Mar 19, 2020 6:24pm

Adrienne

Original Poster

Posts: 16

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Location: Cabo Roig

Joined: 22 Nov 2017

Posted: Thu Mar 19, 2020 6:24pm

John56 wrote on Thu Mar 19, 2020 3:40pm:
When you do get in contact with them you will find their definition of "refund" is not the same as in the Dictionary, it will be a credit for future flights and you will find them more expensive with you having to pay the difference.

No way I did not know that so they keep your money no matter what

I’m going to send this info off to watch dog this cannot be right

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Posted: Thu Mar 19, 2020 6:29pm

Adrienne

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Posts: 16

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Location: Cabo Roig

Joined: 22 Nov 2017

Posted: Thu Mar 19, 2020 6:29pm

This post that was quoted has been deleted.

This is the same story from everyone I talk to lots dissatisfy Customers

Very bad fir a large company not happy need to change

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Posted: Fri Mar 20, 2020 8:53am

Elliemayc

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Location: San Miguel de Salinas

Joined: 4 Mar 2018

Posted: Fri Mar 20, 2020 8:53am

I have the same problem - their on line refund system is definitely not working - probably due to the numbers trying to use it. I have taken a photo of the screen which shows the continue button 'ghosted', this is all I can do as cannot get through to anyone and the chat system not working. If Ryanair themselves will not refund then I am sure this will be enough for the credit card co to do a refund.

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Posted: Fri Mar 20, 2020 8:57am

Kenneth1

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Posted: Fri Mar 20, 2020 8:57am

John56 wrote on Thu Mar 19, 2020 3:40pm:
When you do get in contact with them you will find their definition of "refund" is not the same as in the Dictionary, it will be a credit for future flights and you will find them more expensive with you having to pay the difference.

Where did you get this information?

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Posted: Fri Mar 20, 2020 4:44pm

AlanS

Posts: 71

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Location: Cabo Roig

Joined: 12 Jul 2017

Posted: Fri Mar 20, 2020 4:44pm

My advice is just to keep trying.

My flight (Dublin to Murcia for 4th April) came up as Cancelled in 'My Bookings' last night. I tried to submit a 'Refund' around 20 times this morning with the same thing - 'Reservation Number Invalid' every time (which its not!). However, I tried again just now (3.30pm) and it went through, first attempt, will be processed within 7 days, refund in 5-7 days!. Just keep trying, every couple of hours, its Ryanair of course! however to be fair, this is far from their normal refund experience

Posted: Fri Mar 20, 2020 6:16pm

Adrienne

Original Poster

Posts: 16

6 helpful points

Location: Cabo Roig

Joined: 22 Nov 2017

Posted: Fri Mar 20, 2020 6:16pm

AlanS wrote on Fri Mar 20, 2020 4:44pm:
My advice is just to keep trying.
My flight (Dublin to Murcia for 4th April) came up as Cancelled in 'My Bookings' last night. I tried to submit a 'Refund' around 20 times this morning with the same thing - 'Reservation Number Invalid' every time (which its not!). However, I tried again just now (3.30pm) and it went t...

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...hrough, first attempt, will be processed within 7 days, refund in 5-7 days!. Just keep trying, every couple of hours, its Ryanair of course! however to be fair, this is far from their normal refund experience

Thank you I will