Posted: Fri Jan 24, 2020 6:48pm
Many thanks
Got to the bottom of it now.. but not helpful to me.
I visited the Correos depot in Alicante today as sick of the confusion.
They say that the database they use imports the data into a standard format from Dhl, Post Office, Hermes, TNT, etc...
The Correous database only uses the following fields :
Nombre... Surname First, Christian name , Last
Urbanisation... xxxxxx
numero xxxxxx
post code xxxxxxx
mobile number xxxxx
When they showed my order from UK Post Office all the data was scattered in the incorrect fields on the forwarding Correos order.
My name was the Post Code, address was the postal code, direction was the house number..,
i'm sure you get the picture....
I explained that when i order through Amazon (always delivered by Correos Express) i never have ANY problems and my prime orders are always at my house within 48hrs. She told me Amazon database is very good as the international Amazon sites convert their data to the Correos standard every time and always have back up, should there be a problem with a failed delivery.
Seems strange that when i don't use Amazon, Wish or Love Honey mail order, i encounter mail problems with Correos.
I sent random airmail to variants of my address, choosing to omit various address fields and they all got to me within 3 days.. i know that Correos and their Express arm are different entities.
Anyway, my parcel has been returned to UK as 3 attempts were made to deliver and that is their policy. Gutted!
Must concede, they couldn't have done enough for me today, totally transparent and they too wanted to understand the problem in finer detail.
We are all too quick to judge Spanish services but i am informed that 91.7% of all UK Mainland Parcels arrive successfully (Aug 2017-Aug 2018) and the Spanish Mail Industry Forum reports that 89.4% of theirs to Spanish domestic customers arrives without problems - so not a million miles apart as some think. A big thanks to Jose and Ian Gaskell at Parcel Watch.
No happy ending but a thorough understanding of the IT systems that Correos Express use and their vulnerabilities.
Thanks to all those that assisted me and offer to help with my parcel.
Jean, Robert and Francine - i have sent you all complimentary meals for 2 at my restaurants.
many thanks
Anna