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Faulty Mini oven & grill

Posted: Sat Feb 8, 2020 10:29am
7 replies142 views3 members subscribed
heather68

Posts: 171

16 helpful points

Location: Catral

Joined: 24 Feb 2019

Bought a mini oven & grill CORBERO from Euronics in Albera 1 week before Xmas.Over Xmas to end of Jan fine.On 2nd Feb while in use, Oven outer glass shattered.

He sold us his display model as no others in stock.Paid full price.

Shop wont send back to supplier or get us a another.Also said glass not covered by guarantee.Shop said contact Corbero or Euronics. Did that, told sort out with shop.We were carefull with oven to follow the instructions.NO JOY. Also sent email to Spanish Consumer Board. No reply.

Anyone.

Pix Elated

Posted: Sat Feb 8, 2020 4:23pm

Pix Elated

Super helpful member

Posts: 1221

1067 helpful points

Location: Villamartin

Joined: 13 Apr 2018

Posted: Sat Feb 8, 2020 4:23pm

This may not be something you want to hear, but over the time we have been here things like this are the norm, anytime I have had a problem I just got passed from pillar to post in my experience no one wants to take responsibility for anything that goes wrong.

You just get fobbed off until you give up, which is what they bank 

If you paid by credit card ask your bank to do a charge back.

It's disappointing that Euronics did not step up and sort this out for you, maybe put review on Google?

jimtaylor

Posted: Sat Feb 8, 2020 4:45pm

jimtaylor

Legendary helpful member

Posts: 5612

8738 helpful points

Location: Mudamiento

Joined: 2 Feb 2017

Posted: Sat Feb 8, 2020 4:45pm

Check the small print of the warranty to see if it specifically excludes glass.

If it doesn't, go back to the shop and ask for their 'hojas de reclamaciones' - complaint forms - and register a written complaint.

If they're just trying it on, they are likely to back down. Even if they think they have good reason to refuse a repair, they might back down anyway rather than have a complaint registered with OMIC.

heather68

Posted: Sat Feb 8, 2020 6:27pm

heather68

Original Poster

Posts: 171

16 helpful points

Location: Catral

Joined: 24 Feb 2019

Posted: Sat Feb 8, 2020 6:27pm

They had no complaint form.Paid cash.Have sen off to Spanish Consmer Complaints. Not holding much hope.

Ta for reply in Spain laws dont apply to us.Also sent photos.Spent  2days  clearing glass.

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Kimmy11

Posted: Sun Feb 9, 2020 12:22am

Kimmy11

Legendary helpful member

Posts: 6869

12554 helpful points

Joined: 8 Aug 2017

Posted: Sun Feb 9, 2020 12:22am

Hi Heather, 

Consumer goods in Spain have a 2 year guarantee.  Within the first 6 months of purchase, faults are deemed to have been present at manufacture; for the remaining 18 months, liability rests with the consumer to prove that there was a manufacturing fault.

Your oven failed within the first 6 months and it is the shop's responsibility to repair, replace or refund.  If this requires liaison with the manufacturer, the shop is responsible for doing this, not you.  It is also illegal not to have Hoja de Reclamaciones forms available.

Although you say you paid cash, I assume you still obtained a receipt?

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/spain/index_en.htm

If I were you, I'd print out a copy of the above information, highlight the retailer's specific responsibilities and if they still refuse to help, ask for the complaints book again.  If they fail to provide it, remain in the shop and call the Policia Local.  This is not wasting police time, these are the sorts of issues that the Policia Local deal with (along with monitoring school crossings).  Friends of mine did this when a tile retailer refused to give them a refund for tiles they had ordered 6 months earlier.  The Policia Local listened to both sides of the story and then ordered the retailer to issue the refund.  The clue  is in the name: "local" police.

Good luck!

Kind regards, 

Kim

heather68

Posted: Sun Feb 9, 2020 9:42am

heather68

Original Poster

Posts: 171

16 helpful points

Location: Catral

Joined: 24 Feb 2019

Posted: Sun Feb 9, 2020 9:42am

Thank you for this, yes showed him the paperwork in shop as well as photos.Will be back to shp on Monday.

Will update.

H.

heather68

Posted: Thu Feb 13, 2020 2:10pm

heather68

Original Poster

Posts: 171

16 helpful points

Location: Catral

Joined: 24 Feb 2019

Posted: Thu Feb 13, 2020 2:10pm

Thank You.Sorted.Shop had no book.Did not want to send oven back, gave us  refund.Will look elswhere.

H.

Kimmy11

Posted: Thu Feb 13, 2020 5:22pm

Kimmy11

Legendary helpful member

Posts: 6869

12554 helpful points

Joined: 8 Aug 2017

Posted: Thu Feb 13, 2020 5:22pm

Yay!  Well done, Heather, and thanks for the update!  Too many people don't know their rights, so they give up.  Good for you for seeing it through to the correct resolution - I hope others will follow your example 👍👏

Best wishes, 

Kim

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