NATURGY GAS COMPANY HOW TO SEND THEM THE ACTUAL READINGS?? - Utilities: Electric, gas and water recommendations and advice in El Campello - El Campello forum - Costa Blanca forum in the Alicante province of Spain
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NATURGY GAS COMPANY HOW TO SEND THEM THE ACTUAL READINGS??

Posted: Thu May 7, 2020 4:38pm
2 replies83 views2 members subscribed
Dubiner92500

Posts: 403

39 helpful points

Location: El Campello

Joined: 12 Jun 2018

The last 2 gas bills we received were literally 4 times the gas we used when we were in our holiday home at Christmas.  Having initiated the whole 'reclamacion' on their website (with the help of Google translate), it seems that they insist on having the ACTUAL reading... As we don't live there permanently, a neighbour kindly took a photo of our gas counter and sent it to me.

For anyone else who has gas bills: 

1. How do you manage to actually post the information on their website: I've spent the last week getting error messages that the photo was too big (not more than 256mb and it was 445kb), times out with the 'captcha' thing et.

2. Their YoLeoGas app isn't compatible with my mobile phone.

3. Their telephone number where you can call in the reading, is only in Spanish and whilst I can vaguely get an understanding of what they are saying very quickly, it's not that obvious to me how you put in the NIE, meter reading etc.

I've had numerous email exchanges with the company - who keep pointing me to the same 3 options -- and I keep responding with all the problems with all 3 options and one week later I'm none the wiser!

When I naively thought I'd actually managed to upload the number - it was rejected because seemingly that number is lower than the 'bill'!!

Would be grateful if anyone can advise as it is driving me literally crazy!

thanks!

jimtaylor

Posted: Fri May 8, 2020 4:37am

jimtaylor

Legendary helpful member

Posts: 5612

8738 helpful points

Location: Mudamiento

Joined: 2 Feb 2017

Posted: Fri May 8, 2020 4:37am

I can't help you, but are you sure you've tried the correct app? On a quick look at the website, it looks like it should be the Naturgy Clientes app:

https://www.naturgy.es/hogar/ayuda_y_contacto/atencion_al_cliente/gestiones_online#4-list

and click on Lectura del contador.

Dubiner92500

Posted: Sat May 9, 2020 2:52pm

Dubiner92500

Original Poster

Posts: 403

39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Sat May 9, 2020 2:52pm

jimtaylor wrote on Fri May 8, 2020 4:37am:

I can't help you, but are you sure you've tried the correct app? On a quick look at the website, it looks like it should be the Naturgy Clientes app:

https://www.naturgy.es/hogar/ayuda_y_contacto/atencion_al_cliente/gestiones_online#4-list

and click on Lectura del contador.

Thanks Jim, no that's the website I used...and it still goes towards the app which my smartphone isn't compatible with! They'd subcontracted the reading of the meters to Nedgia... have sent them an email too.. and then they're also changing their website for users from next week. It would be SO much easier if you could just upload the photo/image to your client account online...but seemingly that can't be done!!

I see I've got ANOTHER email from them.. it's like War and Peace!  Back and forth on this for 10 days now!!  stay safe !  Caroline

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