Bankia Account Changes: December announcement
Helpful member
I have a Cuenta On account with Bankia. I own an apartment as a non resident and opened the account in September 2018. The account is free of management charges as long as the account is managed online.
On 16th December I received a letter (via Bankia's online messaging system) containing revised terms and conditions. My understanding of the letter (9 pages long) is that current users of the Cuenta On account are being moved, on 23rd February 2020, to another account type: "Por Ser Tu" which appears to have much more stringent conditions for it to remain free of charges. As a non-resident it appears I will be subject to significant charges.
The Cuenta On account is still available and is being promoted for new clients.
I just wondered if anyone else has this account, has received the letter and has formed the same view as me (the letter was in Spanish and I could not guarantee my interpretation is 100% accurate). There does appear to be some limited protests on Bankia's Facebook site but these appear to get lost amongst the other generally negative comments that appear to apply to any Spanish bank.