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Water Bill

Posted: Mon May 18, 2020 1:12pm
20 replies523 views7 members subscribed
cilbob

Posts: 17

3 helpful points

Location: Elche

Joined: 17 Feb 2019

Hi Knowledgeable Friends. Been living here for some time, so wanted to check my water bill.  Although several payments have been DD'ed from my Bank, I have never received an actual bill (posted or emailed) showing the readings etc.  Was told that in order to get an actual bill, I would have to change the name on the account, and in order to change the name on the account, I would have to get a Certificate of Habitability... at a cost of over 450Euros.  My questions are (1)  Surely the C. of H. should have come with Conveyance Documentation during the sale to me of the villa....or else how could I inhabit (live) legally in this Villa, and (2) 450E seems a high amount.  Be very grateful for any help/advise.

Angebadge

Posted: Mon May 18, 2020 1:29pm

Angebadge

Helpful member

Posts: 185

151 helpful points

Location: Moraira

Joined: 28 Jan 2019

Posted: Mon May 18, 2020 1:29pm

Hi cilbob

You can register online with Hidraqua. I can’t remember the registration details so if you need an account number, that might be a problem as you haven’t received a bill. Often the registration process asks for your NIE with perhaps email etc. It might be worth a shot until you get sorted

Sorry, can’t help with the second part of your question, C of H 🤪🥂

Angebadge

Posted: Mon May 18, 2020 1:30pm

Angebadge

Helpful member

Posts: 185

151 helpful points

Location: Moraira

Joined: 28 Jan 2019

Posted: Mon May 18, 2020 1:30pm

Sorry, meant to say at least you might be able to view your bills via online reg 🤪🥂

french martini

Posted: Mon May 18, 2020 2:24pm

french martini

Super helpful member

Posts: 2167

1491 helpful points

Location: Playa Flamenca

Joined: 12 Nov 2016

Posted: Mon May 18, 2020 2:24pm

cilbob wrote on Mon May 18, 2020 1:12pm:

Hi Knowledgeable Friends. Been living here for some time, so wanted to check my water bill.  Although several payments have been DD'ed from my Bank, I have never received an actual bill (posted or emailed) showing the readings etc.  Was told that in order to get an actual bill, I would ...

...have to change the name on the account, and in order to change the name on the account, I would have to get a Certificate of Habitability... at a cost of over 450Euros.  My questions are (1)  Surely the C. of H. should have come with Conveyance Documentation during the sale to me of the villa....or else how could I inhabit (live) legally in this Villa, and (2) 450E seems a high amount.  Be very grateful for any help/advise.

Hi, can I just say for the whole time I have lived in Spain I only get the bill after the money has been taken! I speak Spanish (although I think the girl does speak English) so on many occasions I have been to hidraqua in playa flamenca and told them I wasn’t happy with this, years later it is still happening! It’s not normal to take the money before the bill is being taken out of your account but it’s what they say is “normal” Avatel (formerly tv horadada) do exactly the same. Nicola. 


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cilbob

Posted: Mon May 18, 2020 2:53pm

cilbob

Original Poster

Posts: 17

3 helpful points

Location: Elche

Joined: 17 Feb 2019

Posted: Mon May 18, 2020 2:53pm

french martini wrote on Mon May 18, 2020 2:24pm:

Hi, can I just say for the whole time I have lived in Spain I only get the bill after the money has been taken! I speak Spanish (although I think the girl does speak English) so on many occasions I have been to hidraqua in playa flamenca and told them I wasn’t happy with this, years later it is...

... still happening! It’s not normal to take the money before the bill is being taken out of your account but it’s what they say is “normal” Avatel (formerly tv horadada) do exactly the same. Nicola. 

Thanks Nicola for your prompt and helpful post...trying to but dont yet get a bill...

french martini

Posted: Mon May 18, 2020 3:04pm

french martini

Super helpful member

Posts: 2167

1491 helpful points

Location: Playa Flamenca

Joined: 12 Nov 2016

Posted: Mon May 18, 2020 3:04pm

cilbob wrote on Mon May 18, 2020 2:53pm:

Thanks Nicola for your prompt and helpful post...trying to but dont yet get a bill...

Hidraqua can be really terrible with bills. I called into the bank one day to ask how much was going to be debited from my account and the bank had no details for them at all! Most direct debits can be viewed on your bank statement (ie you can see how much will be taken a few days before the debit) not with hydraqua! 

When your purchased your property your lawyer normally sorts your utility bills for water and electricity. Have you contacted them to find out what exactly happened with your details and what they did to set up your utilities. If they can’t help you will have to go into your local hidraqua office when they re open and don’t leave until you have an answer. Take identification with you and anything you may have in connection with the property. Nicola. 


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John56

Posted: Mon May 18, 2020 3:08pm

John56

Legendary helpful member

Posts: 2605

3634 helpful points

Location: La Zenia

Joined: 7 Jul 2016

Posted: Mon May 18, 2020 3:08pm

french martini wrote on Mon May 18, 2020 3:04pm:

Hidraqua can be really terrible with bills. I called into the bank one day to ask how much was going to be debited from my account and the bank had no details for them at all! Most direct debits can be viewed on your bank statement (ie you can see how much will be taken a few days before the debi...

...t) not with hydraqua! 

When your purchased your property your lawyer normally sorts your utility bills for water and electricity. Have you contacted them to find out what exactly happened with your details and what they did to set up your utilities. If they can’t help you will have to go into your local hidraqua office when they re open and don’t leave until you have an answer. Take identification with you and anything you may have in connection with the property. Nicola. 

Really can't believe that after all this time you are registered to use the Virtual Offices for Hidraqua and Iberdrola, easy to use English websites that allow you to monitor your accounts and go paperless for bills, even getting an email notification before the direct debit date.

french martini

Posted: Mon May 18, 2020 3:14pm

french martini

Super helpful member

Posts: 2167

1491 helpful points

Location: Playa Flamenca

Joined: 12 Nov 2016

Posted: Mon May 18, 2020 3:14pm

John56 wrote on Mon May 18, 2020 3:08pm:

Really can't believe that after all this time you are registered to use the Virtual Offices for Hidraqua and Iberdrola, easy to use English websites that allow you to monitor your accounts and go paperless for bills, even getting an email notification before the direct debit date.

No I gave up before that! I just trust the bill is accurate when it comes out of the account. I think I’ve had 4 bills in all of the years I have lived in Spain so I guess I am saving the environment by not having one 😂 Nicola. 

Send me the link for that John and I will take a look. X


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RayD

Posted: Mon May 18, 2020 3:15pm

RayD

Legendary helpful member

Posts: 6216

5159 helpful points

Location: Catral

Joined: 6 Jan 2016

Posted: Mon May 18, 2020 3:15pm

Your abogado obviously didn't change your water account into your name and it is still registered in the name of the previous owner, or it's still on a builder's supply.

The fact that you don't have a habitation certificate suggests that the property is illegal. The facilities companies usually require sight of the habitation certificate before they will open an account in the new owner's name.

I would say the 450€ is very cheap for a habitation certificate, although it does depend on what sort of property and whether it's in town or in the campo.

My first recourse would be to see your abogado and find out why they didn't obtain the HC at the time of purchase and also ascertain the reason why the water account wasn't put in your name.

I hope you used a separate abogado and not the one suggested by the inmobiliario.

John56

Posted: Mon May 18, 2020 3:22pm

John56

Legendary helpful member

Posts: 2605

3634 helpful points

Location: La Zenia

Joined: 7 Jul 2016

Posted: Mon May 18, 2020 3:22pm

french martini wrote on Mon May 18, 2020 3:14pm:

No I gave up before that! I just trust the bill is accurate when it comes out of the account. I think I’ve had 4 bills in all of the years I have lived in Spain so I guess I am saving the environment by not having one 😂 Nicola. 

Send me the link for that John and I will take a look. X

https://www.hidraqua.es/en/

https://www.agamed.es/

https://www.iberdrola.es/

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