** UNSCRUPULOUS AVOID THIS COMPANY AND…
** UNSCRUPULOUS AVOID THIS COMPANY AND DO
NOT WASTE YOUR MONEY **
I live in Valencia. Like the review above I am with Salus ( which I will NOT be renewing ) I had a bad fall and needed an operation on my back. They paid for all scans,tests etc, but then refused the operation authorisation saying it was pre existing condition?! How does that make sense? If they thought it was pre existing they wouldn't of paid for all my scans!! I sent doctors and traumatologist letters to them they did not reply.
They have not contacted me after several letters were sent. Very unprofessional and the Director of the Alicante area is despicable Mr Adlofo Lagunas never even bothered to reply to my email. Alicante was where my operation was going to rake place
I only got the same short email over and over stating it was pre existing. I've been left in terrible pain with no way of getting this operation done. No other insurance will touch a pre existing condition.
Terrible, unprofessional company. Bad customer service.
I have now read loads of bad reviews regarding this company unfortunately to late!!
I have passed my details to the Spanish ombudsman so hopefully something is done soon.
Companies like this should not be allowed to continue with this "pre existing" excuse handed out to their customers to get out of paying for their treatment!!