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I've had grannet ever since its been in gran Alicant and it's rubbish slow sometimes not working at all I've complained to them they are not interested telephone calls are a nightmare can barely hear the other person
Due to background noises
I have to reconnect to internet all day through the house
Anybody else have problems
Posted: Wed Dec 12, 2018 2:01pm
we have an apartment in Gran Alicant, when we had wifi installed we went to GranAlicant TV up the top end opposite the thursday market. We have had no issues with it at all, if you pay in advance for the year you also get a 20% discount.
Posted: Wed Dec 12, 2018 9:53pm
We have problems also. It was fine earlier this year when we moved here, but now some days it's fine and other days it just works as and when it pleases itself. We tried a different router, but still the problems persist...
I have recently spoken to a neighbor of ours who is Spanish who also has Gran Net(now Flexi-cable) and he has the same problems - intermittent internet.
He tells me the that Gran Net has been taken over by Flexi-cable, and apparently it is going to sold again to another company...
Unfortunately it looks like we just have to put up with it, as their customer service cant resolve the issue.
Posted: Thu Dec 13, 2018 1:47am
Thankyou for your input I think gran Alicant residents should be aware of ripping off companies operating in gran Alicant I also tried Telecable useless and I think the billing outrageous
Posted: Thu Dec 13, 2018 10:02am
Helpful member
Is Telfy available in your location? They do fibre and sound like could offer a better service than you are getting?
http://www.telfy.com/en/
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Posted: Thu Dec 13, 2018 1:24pm
ElaineR wrote on Wed Dec 12, 2018 2:01pm:
we have an apartment in Gran Alicant, when we had wifi installed we went to GranAlicant TV up the top end opposite the thursday market. We have had no issues with it at all, if you pay in advance for the year you also get a 20% discount.
Yes I have had their engineer here and because of our position we can not get his signal thank-you for your information
Posted: Thu Dec 13, 2018 1:27pm
ElaineR wrote on Wed Dec 12, 2018 2:01pm:
we have an apartment in Gran Alicant, when we had wifi installed we went to GranAlicant TV up the top end opposite the thursday market. We have had no issues with it at all, if you pay in advance for the year you also get a 20% discount.
Yes I have had their engineer here and because of our position we can not get his signal thank-you for your information
Posted: Wed Dec 19, 2018 10:52am
Just an update about Flexi-cable and their internet service.
We had no internet for around 5 hours yesterday morning. Around midday, 2 of their engineers were in the complex and got it working again - we didn't call them, so others must have had the same issues.
This morning no internet again when we woke up - its now just started working again...
If you dont use your internet very often then its not really a problem, but very frustrating if you do!
Posted: Wed Dec 19, 2018 11:59am
Helpful member
Grannet do seem to be struggling a little, as seems to be quite a few grumbles against reliability & service. Are there any other providers in Gran Alicant? Telfy for example?
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