Registering mobile phone number with Bankia
Bankia intimating by email that I need to register my mobile phone number for double authentication purposes so that they can send SMS messages to allow me to continue to use banking online and banking app. This despite my number (a UK one) being contained in my profile details. Sent them an email to which they replied saying that I must visit a branch or an ATM. As I am in the UK at present and will not be out to Spain until end of October that poses a problem. Anyone facing the same issue and/or able to offer advice on how to register the phone whilst in the UK. Have tried calling their English speaking helpline and asked that they return my call as the line was busy but am still waiting.