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Dose any body get refund from davids coaches for canceled holiday please

Posted: Sun Apr 19, 2020 10:51am
16 replies365 views2 members subscribed
Roma49

Posts: 5

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Joined: 9 Apr 2020

Dose any body get refund from davids coaches for canceled holiday because the office never answer the call 

John56

Posted: Sun Apr 19, 2020 11:05am

John56

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Posted: Sun Apr 19, 2020 11:05am

Their website says to contact them by email.

https://www.coachtripsonline.com/

Roma49

Posted: Sun Apr 19, 2020 12:44pm

Roma49

Original Poster

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Joined: 9 Apr 2020

Posted: Sun Apr 19, 2020 12:44pm

This post that was quoted has been deleted.

Thank You for you replay .roma49

Erica

Posted: Sun Apr 19, 2020 3:05pm

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Location: Playa Flamenca

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Posted: Sun Apr 19, 2020 3:05pm

This post that was quoted has been deleted.

Claim it back from the credit card company.

Nicola

Posted: Sun Apr 19, 2020 6:11pm

Posts: 69

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Location: La Mata

Joined: 1 Feb 2017

Posted: Sun Apr 19, 2020 6:11pm

yes and yu have to email them and the repond  [email protected]

LeckyLes

Posted: Mon Apr 20, 2020 8:13am

LeckyLes

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Joined: 3 Aug 2018

Posted: Mon Apr 20, 2020 8:13am

Hi Roma, and welcome to The Forum.

Thank you for highlighting that issue . I think that is a disgraceful and unhelpful way to be treated. A refund should be made to your bank account without delay.

It may well make potential customers think again when the future relaxation of travel restrictions are eased in using David's Coaches and any other Coach companies who are delaying repayments .

LeckyLes 

Roma49

Posted: Mon Apr 20, 2020 8:35am

Roma49

Original Poster

Posts: 5

3 helpful points

Joined: 9 Apr 2020

Posted: Mon Apr 20, 2020 8:35am

LeckyLes wrote on Mon Apr 20, 2020 8:13am:

Hi Roma, and welcome to The Forum.

Thank you for highlighting that issue . I think that is a disgraceful and unhelpful way to be treated. A refund should be made to your bank account without delay.

It may well make potential customers think again when the future relaxation of travel restrictions are eased in using David's Coaches and any other Coach companies who are delaying repayments .

LeckyLes 

Hi.thank you for you replay. Roma

John56

Posted: Mon Apr 20, 2020 10:08am

John56

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Location: La Zenia

Joined: 7 Jul 2016

Posted: Mon Apr 20, 2020 10:08am

LeckyLes wrote on Mon Apr 20, 2020 8:13am:

Hi Roma, and welcome to The Forum.

Thank you for highlighting that issue . I think that is a disgraceful and unhelpful way to be treated. A refund should be made to your bank account without delay.

It may well make potential customers think again when the future relaxation of travel restrictions are eased in using David's Coaches and any other Coach companies who are delaying repayments .

LeckyLes 

LeckyLes, I think you are being unfair on the Coach Company, they are not delaying refunds but as trips are cancelled according to the date of the trip the money is being refunded, they are not mishandling customers monies in the same way the Airlines are, perhaps you should have a look at their website. Local Coach companies are run by local people and Expats and are doing their best in extremely difficult circumstances and will need our support when life returns to normal not a boycott.

LeckyLes

Posted: Mon Apr 20, 2020 11:31am

LeckyLes

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Posted: Mon Apr 20, 2020 11:31am

Hi John. 

I agree that the local coach tour companies such as David's Coaches and Rosa Tours provide a valuable service to the people within the areas those Companies operate in. I ,however, do not agree with them not being available for contact via telephone and do stand by my point in thinking if customers with booked trips now require a refund of any monies the Companies hold then the said Companies should be transparent and ready to issue refunds promptly upon request.

Good Customer service and readily available contact when requiredbrings future goodwill, poor customer service brings the opposite.

LeckyLes 

John56

Posted: Mon Apr 20, 2020 11:33am

John56

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Posts: 2605

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Location: La Zenia

Joined: 7 Jul 2016

Posted: Mon Apr 20, 2020 11:33am

LeckyLes wrote on Mon Apr 20, 2020 11:31am:

Hi John. 

I agree that the local coach tour companies such as David's Coaches and Rosa Tours provide a valuable service to the people within the areas those Companies operate in. I ,however, do not agree with them not being available for contact via telephone and do stand by my point in thinking if custome...

...rs with booked trips now require a refund of any monies the Companies hold then the said Companies should be transparent and ready to issue refunds promptly upon request.

Good Customer service and readily available contact when requiredbrings future goodwill, poor customer service brings the opposite.

LeckyLes 

I take it you still have not looked at their website where they request contact by email and will respond promptly. The companies are run by a small number of people and constantly answering phones will delay things further, compare that to Airlines with large call centres and are almost impossible to get through to on the phone.

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