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Frozen bank accounts

Posted: Sun Oct 31, 2021 3:06pm
3 replies185 views2 members subscribed
Norman A

Posts: 2

Location: La Marina

Joined: 28 Oct 2021

Had my santander bank account  frozen  will  not  accept  my pension  payments..anyone  had any experience  of this problem  ?

nikkimunday

Posted: Mon Nov 1, 2021 9:22am

nikkimunday

Helpful member

Posts: 242

241 helpful points

Location: La Marina

Joined: 15 Mar 2020

Posted: Mon Nov 1, 2021 9:22am

Are you Resident or non-resident? May have a bearing on the matter although I don´t see how either would be a problem. Best thing is to check with the bank. You are best to go through to Guardamar and see Monsarrat there. She will help you.

The only time I know of this happening is when you lose a partner on a joint account. They freeze it then if you tell them about your loss. This is to make sure there is money there for bill settling etc.

tebo53

Posted: Mon Nov 1, 2021 9:31am

tebo53

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Posts: 2256

2230 helpful points

Location: Benidorm

Joined: 29 May 2018

Posted: Mon Nov 1, 2021 9:31am

nikkimunday wrote on Mon Nov 1, 2021 9:22am:

Are you Resident or non-resident? May have a bearing on the matter although I don´t see how either would be a problem. Best thing is to check with the bank. You are best to go through to Guardamar and see Monsarrat there. She will help you.

The only time I know of this happening is when you lose a partner on a joint account. They freeze it then if you tell them about your loss. This is to make sure there is money there for bill settling etc....

...

They may have wanted you to prove who you were and possibly had asked you to forward identification. All banks are doing the same checks and will freeze the account if the identification is not delivered. All to do with money laundering. 

Steve 

nikkimunday

Posted: Mon Nov 1, 2021 9:44am

nikkimunday

Helpful member

Posts: 242

241 helpful points

Location: La Marina

Joined: 15 Mar 2020

Posted: Mon Nov 1, 2021 9:44am

tebo53 wrote on Mon Nov 1, 2021 9:31am:

They may have wanted you to prove who you were and possibly had asked you to forward identification. All banks are doing the same checks and will freeze the account if the identification is not delivered. All to do with money laundering. 

Steve 

Call Monserrat at Guardamar on 692555457 and tell her the problem. 

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