Is your internet working I'm with Telecable paying 35 euro a month and phoned them twice still no joy

Posted: Fri Oct 13, 2017 9:13am

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Cath359

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Location: La Marina

Joined: 6 May 2017

Paying 35 euro and not working phoned twice keep saying will ring me back but no joy dnt ring bk

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Posted: Fri Oct 13, 2017 9:48am

Jan

Admin

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Posted: Fri Oct 13, 2017 9:48am

Hi

Don't know anything about Telecable and it may sound obvious but if you haven't done it..try unplugging the router from the electric and then after a couple of minutes plug in again . It always works for us - One day, before we tried this, we waited all day for it to come back on and then our son said to do this and it came back on. It seems to always work for us.

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Posted: Sun Oct 15, 2017 1:04pm

marlene henderson

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Joined: 15 Oct 2017

Posted: Sun Oct 15, 2017 1:04pm

Cath359 wrote on Fri Oct 13, 2017 9:13am:
Paying 35 euro and not working phoned twice keep saying will ring me back but no joy dnt ring bk

I am with Telecable and I must say that normally if I have a problem, I phone them and they are mostly very helpful. Ask to speak to a guy called Paul because I think he is the boss of the company. I agree with the post that says to unplug the router and wait a while before pluging back in. Works for me too.

Posted: Thu Oct 26, 2017 12:08am

Jacob

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Posted: Thu Oct 26, 2017 12:08am

I do agree. On the Oasis, the internet is very slow. We pay for 8mb and only get 2-1mb. We don’t have fiber optic. To get ours to work we just turn of the router for a few minutes then turn back on but it still conks out after a few hours