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Telecable/Excom Chaos

Posted: Fri Oct 13, 2023 6:04pm
5 replies3 members subscribed
Ozzie

Posts: 10

2 helpful points

Location: La Marina

Joined: 19 Dec 2021

We had Telecable Broaduinstalled a year ago and it worked just fine. Coming back here for the winter, we have no internet. The Telecable WiFi code was showing, but no internet After calling them someone apparently fiddled with the system. Now not even the WiFi code shows. I have reset the router 3 times. All to no avail. I am frustrated. Speaking to other Telecable customers, everyone agreed, since the takeover by Excom the service has been chaotic. What’s your experience? Has anybody a recommendation for a more professional provider? 

Anne1939

Posted: Sat Oct 14, 2023 8:38am

Anne1939

Helpful member

Posts: 369

372 helpful points

Location: La Marina

Joined: 18 Aug 2020

Posted: Sat Oct 14, 2023 8:38am

Hi Ozzie

I’m with Vega Fibra ( now taken over by Avatel) I’ve been with them for many years and have the switch on/off service as I have a holiday home here. 

Vega Fibra have an office on the urbanisation, I’m not sure if your are on the Urb or in La Marina village.

Address: C. Teresa Berganza, 5, 03177 San Fulgencio, Alicante, Spain

Regards

Anne

PeterPan

Posted: Sat Oct 14, 2023 9:15am

PeterPan

Very helpful member

Posts: 631

576 helpful points

Location: Almoradí

Joined: 1 Aug 2020

Posted: Sat Oct 14, 2023 9:15am

Telfy are very good, been with them for years.

Av. de Londres, 1A, Local 9, 03177 San Fulgencio, Alicante

300Mb symetrical, free installation, 24,90euro per month.

https://www.telfy.com/en/

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Geoffro

Posted: Sat Oct 14, 2023 2:24pm

Geoffro

Helpful member

Posts: 291

186 helpful points

Location: Cabo Roig

Joined: 21 Feb 2019

Posted: Sat Oct 14, 2023 2:24pm

I'm with Telecable and in resident in Spain.  When Excom  took over the failing Telecable there was chaos and the service dropped off alarmingly. After many phone calls the service has returned to normal and running a speed test I get about 50% more than I pay for, so for the moment I am happy to stay with them.

hl hilary22

Posted: Mon Dec 11, 2023 5:59pm

Posts: 2

Location: La Marina

Joined: 11 Dec 2023

Posted: Mon Dec 11, 2023 5:59pm

hi my name is Hilary since they change me to Excom I have had nothing but trouble I now have to cope with a low speed they say they are coming to my home to fix it but dont turn up its a nightmare 

AndrewandJo

Posted: Tue Dec 12, 2023 10:03pm

Posts: 62

34 helpful points

Location: La Marina

Joined: 4 Jan 2016

Posted: Tue Dec 12, 2023 10:03pm

I was in U K at switch over but on return speeds were very low “Telecable” van arrived within 24 hours of my complaint and fixed it with new router now works very well indeed. My advice is pester them and threaten to leave I am out of contract so can switch at any

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