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Telecable/Excom insecure

Posted: Wed Jun 19, 2024 2:28pm

1 reply2 members subscribed

Zyroom

Posts: 3

Location: La Marina

Joined: 16 Jun 2024

I am now about 12 years with Telecable. After installation of their fiber router I changed the router and the Wifi password, as usually recommended. Sometime ago I found they had changed the router access password via the line and incidently I found out that Telecable/Excom knows my Wifi password. That shows that they have modified the system to allow themselves backdoor access (they argue for support purposes) but they have no need to do this and it is very, very insecure. This is definitely a reason to change the ISP.

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Posted: Wed Jun 19, 2024 8:19pm

Darro

Super helpful member

Posts: 1791

1599 helpful points

Location: Catral

Joined: 8 Sep 2021

Posted: Wed Jun 19, 2024 8:19pm

You're worrying about nothing and they don't need 'backdoor access' because they have it anytime they like!

Normally the only password which should be changed is admin but that only really applies for a router you have purchased yourself where it will be something like 1234 or 0000, in this case however, being their property, they will have set it themselves so that they can access it remotely for support purposes. The techs will either know or have access to every customers WiFi ID and PW that's no more a security risk to you than any of their other multitude of customers. All perfectly normal stuff.

Ultimately the router is their property and if they decide that the password(s) be as they allocate it's not for you to change them.

Fiddling can only make things harder to fix if or when they do go wrong!