Hello,
Could anyone please advise us of a good home insurance for a holiday home in La Marina.
We’ve had a home insurance policy with AXA for 34 years - when we first bought our holiday home with Masa. Never tried to make a claim until 2004- but with no success: when the house was broke into, in 2004, they said we must go to the police in Spain to make a claim. When we said we could not get to Spain, due to restrictions, they ceased communication and offered no help. This year we arrived at our villa and found our gate/boundary wall had been smashed down (we think by a lorry), they now say we need to prove who did it?!
I keep asking for a copy of our policy to see if the wall is covered and to see what (if any) excess there is. After five weeks we have received little response and now they have stated that we need to prove who caused the damage?!
We are not happy with AXA and decided we need to change insurance company, or just forget about having home insurance?!
Can anyone please advise us?
Thank you.