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Solar power - recuperation from Iberdrola

Posted: Sat Dec 31, 2022 1:40pm
16 replies406 views5 members subscribed
Vanessa66

Posts: 63

1 helpful points

Location: La Marina

Joined: 20 Oct 2019

We had Iberdrola install solar panels in October. What confuses us is that despite what energy we export what Iberdrola pay us is very little and what they charge us when we need to draw from the grid is more. Thanks

elinspain

Posted: Sat Dec 31, 2022 3:32pm

elinspain

Legendary helpful member

Posts: 2505

3339 helpful points

Location: La Mata

Joined: 4 May 2018

Posted: Sat Dec 31, 2022 3:32pm

Hello

Surely these questions can only be answered by Iberdrola - Did you ask about this before you had the panels installed? Is it stated on the contract you have with them ?

Cheers

Elinspain

John123456

Posted: Sat Dec 31, 2022 7:54pm

John123456

Helpful member

Posts: 519

416 helpful points

Location: Benidorm

Joined: 27 Feb 2021

Posted: Sat Dec 31, 2022 7:54pm

As Elinspain has mentioned surely this is aomething that should have been covered in your contract with Iberdrola. In their marketing material it distinctly states 'cheaper rates during the hours without electricity. So that you save at all times.' see following link:

https://www.iberdrola.es/servicios/equipos/smart-solar/oferta-energia-solar-unifamiliar-comunidades?utm_source=Google&utm_medium=Search&utm_content=%7bAdGroup%7d&utm_campaign=2021/Search/Brand/Solar/AlwaysOn&utm_term=Solar%20iberdrola&wtarget=kwd-1363576129371&wcmp=857490675&gclid=CjwKCAiA2L-dBhACEiwAu8Q9YHo_2a4SFhvf0xTUuhZ-VCMGvjpPrjNWtr5lQVdIXD3twubDlWfVHhoCJq4QAvD_BwE&gclsrc=aw.ds

chrisalner

Posted: Mon Jan 2, 2023 8:39am

Posts: 8

9 helpful points

Location: La Marina

Joined: 24 Feb 2019

Posted: Mon Jan 2, 2023 8:39am

You need to check you are on the "smart solar" tariff, you should also have completed the paperwork that registers you as an energy producer.

If you look at your bill it should show how much you produced that month, how much you used etc.

If your bill doesn't show this you will need to oontact Iberdrola to sort it out.

We have had solar panels from Iberdrola for over a year and it's slashed our bills.

West007ham

Posted: Tue Jan 3, 2023 5:43pm

Posts: 5

2 helpful points

Joined: 7 May 2022

Posted: Tue Jan 3, 2023 5:43pm

Vanessa66 wrote on Sat Dec 31, 2022 1:40pm:

We had Iberdrola install solar panels in October. What confuses us is that despite what energy we export what Iberdrola pay us is very little and what they charge us when we need to draw from the grid is more. Thanks

Hi if you have solar through iberdrola do they supply and install free just wondering t

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Vanessa66

Posted: Tue Jan 3, 2023 5:53pm

Vanessa66

Original Poster

Posts: 63

1 helpful points

Location: La Marina

Joined: 20 Oct 2019

Posted: Tue Jan 3, 2023 5:53pm

West007ham wrote on Tue Jan 3, 2023 5:43pm:

Hi if you have solar through iberdrola do they supply and install free just wondering t

In total iberdrola charged us about €5.000. That included installation and the necessary permission.

chrisalner

Posted: Tue Jan 3, 2023 5:54pm

Posts: 8

9 helpful points

Location: La Marina

Joined: 24 Feb 2019

Posted: Tue Jan 3, 2023 5:54pm

West007ham wrote on Tue Jan 3, 2023 5:43pm:

Hi if you have solar through iberdrola do they supply and install free just wondering t

No, you have to pay for the panels and installation, but you can apply for a grant to help with the cost,

Iberdrola will help with this.

West007ham

Posted: Tue Jan 3, 2023 6:15pm

Posts: 5

2 helpful points

Joined: 7 May 2022

Posted: Tue Jan 3, 2023 6:15pm

chrisalner wrote on Tue Jan 3, 2023 5:54pm:

No, you have to pay for the panels and installation, but you can apply for a grant to help with the cost,

Iberdrola will help with this.

Hi thanks guys for your feedback than

Noerli51

Posted: Tue Jan 10, 2023 10:59am

Posts: 22

Location: La Marina

Joined: 12 Dec 2021

Posted: Tue Jan 10, 2023 10:59am

chrisalner wrote on Mon Jan 2, 2023 8:39am:

You need to check you are on the "smart solar" tariff, you should also have completed the paperwork that registers you as an energy producer.

If you look at your bill it should show how much you produced that month, how much you used etc.

If your bill doesn't show this you will need to oontact Iberdrola to sort it out.

We have had solar panels from Iberdrola for over a year and it's slashed our bills.

Hi,

We had solar panels installed in June last year. I’m quite surprised to hear that your iberdrola bills show how much you have produced yourself on them where we cannot. Our bills are very high although we seem to be producing more from our solar panels than necessary and think that our solar company has not even informed iberdrola that we have solar power. We have complained to our solar company who informed us that all is working well but we are not satisfied with this answer. I know this is a big favor to ask but could you maybe give us a copy of your invoice where it shows what you produce through the solar panels, maybe with this we can go to Iberdrola and find out why we can’t see it on our invoices. Blacking out all personal details of course. If this is possible we would be very thankful. 
Norah

chrisalner

Posted: Tue Jan 10, 2023 2:10pm

Posts: 8

9 helpful points

Location: La Marina

Joined: 24 Feb 2019

Posted: Tue Jan 10, 2023 2:10pm

Noerli51 wrote on Tue Jan 10, 2023 10:59am:

Hi,

We had solar panels installed in June last year. I’m quite surprised to hear that your iberdrola bills show how much you have produced yourself on them where we cannot. Our bills are very high although we seem to be producing more from our solar panels than necessary and think that our solar co...

...mpany has not even informed iberdrola that we have solar power. We have complained to our solar company who informed us that all is working well but we are not satisfied with this answer. I know this is a big favor to ask but could you maybe give us a copy of your invoice where it shows what you produce through the solar panels, maybe with this we can go to Iberdrola and find out why we can’t see it on our invoices. Blacking out all personal details of course. If this is possible we would be very thankful. 
Norah

See photo of bill extract (in english) and the energy info screen from the iberdrola clients app (not from the same period)

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