Trying to register with Hidraqua for an online account?

Posted: Fri Feb 7, 2020 4:27pm

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Peter Rossa

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Location: La Marina

Joined: 19 May 2019

The registration process asks me to select a document type from a drop down menu, NIF or NIE or Passport, the next box asks for the document number, but whichever document I chose, it is always rejected with a message saying, wrong format, I tried to e-mail them but once again you have to give a number which is also always "Wrong Format". Can anybody advise what the correct format is please?

https://www.hidraqua.es/en/registro-particular?p_p_id=ac_autoregistros_particular_INSTANCE_sywtnemG66Qs&p_p_lifecycle=1&p_p_state=normal&p_p_mode=view&_ac_autoregistros_particular_INSTANCE_sywtnemG66Qs_javax.portlet.action=checkInfoCliente&p_auth=2nIis7Ow#errores-formulario

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Posted: Fri Feb 7, 2020 4:40pm

Peter Rossa

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Location: La Marina

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Posted: Fri Feb 7, 2020 4:40pm

I tried it again without bothering with the other two boxes, here is the screenshot after I removed my number

Trying to register with Hidraqua for an online account?

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Posted: Fri Feb 7, 2020 4:43pm

Peter Rossa

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Posts: 146

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Location: La Marina

Joined: 19 May 2019

Posted: Fri Feb 7, 2020 4:43pm

When I tried my NIF, I entered it exactly the same as it appears on my bill from them, still incorrect format. I think I will try later on my other computer.

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Posted: Fri Feb 7, 2020 4:58pm

Peter Rossa

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Posts: 146

86 helpful points

Location: La Marina

Joined: 19 May 2019

Posted: Fri Feb 7, 2020 4:58pm

So I also just tried the same with my electricity Iberdrola, when I selected a password, in just numbers, just lower case letters, just upper case letters, a mixture of all three, I get the same response:-

Formato incorrecto