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Hi, looking for house and car insurance ideally with the same company, been told direct line are good but I have not been able to call them from England, do we need a Spanish phone number? Sorry if we sound a bit thick but we haven’t had our place long and are just finding our feet
Thanks in advance Dave and Emma
Linea Directa has several numbers and some are the premium line 900 type. However the 917 number is Madrid so you can call it without premium (0034 917 002 006).
marcliff wrote on Thu Jul 9, 2026 12:24pm:
Linea Directa has several numbers and some are the premium line 900 type. However the 917 number is Madrid so you can call it without premium (0034 917 002 006).
Thanks will g
Posted: Thu Jul 9, 2026 2:08pm
Very helpful member
Davemma wrote on Thu Jul 9, 2026 1:41pm:
Thanks will g
We left Linea Directa after 11 years.
We gave them a call to say they advertised many special offers for new clients,but none for loyal long term clients.
The premium was shooting up too,and we had never made a claim.
We didn't get a satisfactory response,so we changed companies.
After changing we had a 'phone call from a very irate custom Service operator.
Who promptly told us the situation 'wasn't over' and when the fee was due,they would still take it from our bank anyway?
Within 5 minutes we were cancelling the direct debit for the car insurance at Sabadell,and let's play them at their game,so we cancelled the Contents insurance direct debit too.
So linea Directa can stick their insurance policies where the sun don't shine!
😝🤣😠😤
Robbie73 wrote on Thu Jul 9, 2026 2:08pm:
We left Linea Directa after 11 years.
We gave them a call to say they advertised many special offers for new clients,but none for loyal long term clients.
Read more...
The premium was shooting up too,and we had never made a claim.
We didn't get a satisfactory response,so we changed companies.
After changing we had a 'phone call from a very irate custom Service operator.
Who promptly told us the situation 'wasn't over' and when the fee was due,they would still take it from our bank anyway?
Within 5 minutes we were cancelling the direct debit for the car insurance at Sabadell,and let's play them at their game,so we cancelled the Contents insurance direct debit too.
So linea Directa can stick their insurance policies where the sun don't shine!
😝🤣😠😤
I had done a bit of research on them and I think you sealed the deal so we have gone with tuio , and seems good so far
Cheers da
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Posted: Thu Jul 9, 2026 5:07pm
Very helpful member
Davemma wrote on Thu Jul 9, 2026 4:55pm:
I had done a bit of research on them and I think you sealed the deal so we have gone with tuio , and seems good so far
Cheers da
Great I'm glad.
Totally unprofessional company.
If they thought they were frightening two almost 80 year olds,they were totally wrong.
They even sent us a letter stating they had cancelled the policy as we hadn't paid them,the cheek of them.
Good for you.
Posted: Thu Jul 9, 2026 6:00pm
Super helpful member
Robbie73 wrote on Thu Jul 9, 2026 5:07pm:
Great I'm glad.
Totally unprofessional company.
Read more...
If they thought they were frightening two almost 80 year olds,they were totally wrong.
They even sent us a letter stating they had cancelled the policy as we hadn't paid them,the cheek of them.
Good for you.
Plenty of life left in the Old Dog, as they say
Well done 👏 ✔️ 👍
Posted: Thu Jul 9, 2026 6:26pm
Very helpful member
Sligogent wrote on Thu Jul 9, 2026 6:00pm:
Plenty of life left in the Old Dog, as they say
Well done 👏 ✔️ 👍
Oh yes.
Too long in the tooth to let folk treat us that way.
They lost out,not us.
I'm glad other people are ignoring this company.
Yet I've been with Linea Direct for the last 11 years and had no problems. When I changed my car they put the cost up more than I thought was acceptable so i got another quote. Told Linea Directa who went through the policy and took out some bells and whistles I didn't need and gave me a quote less than the new company.
When I did have a claim on the house insurance, they simply phoned me with the video link, took photos of the damage and the builders quote and paid the bill within a couple of days without even coming out, just took the photos as evidence and paid. RealEstate
Sorry but virtually all companies give preferential prices to new business, not just here but everywhere.
But my experience has been nothing like that reported on here and they have been very courteous and helpful at all times. One of the reasons I got a new car was because the battery kept failing and they called out the grua to me 3 times without a qualm.
But I suppose who you deal with makes a big difference as some on the banking threads here are totally at odds with my experiences.
Posted: Thu Jul 9, 2026 10:29pm
Very helpful member
Robbie73 wrote on Thu Jul 9, 2026 2:08pm:
We left Linea Directa after 11 years.
We gave them a call to say they advertised many special offers for new clients,but none for loyal long term clients.
Read more...
The premium was shooting up too,and we had never made a claim.
We didn't get a satisfactory response,so we changed companies.
After changing we had a 'phone call from a very irate custom Service operator.
Who promptly told us the situation 'wasn't over' and when the fee was due,they would still take it from our bank anyway?
Within 5 minutes we were cancelling the direct debit for the car insurance at Sabadell,and let's play them at their game,so we cancelled the Contents insurance direct debit too.
So linea Directa can stick their insurance policies where the sun don't shine!
😝🤣😠😤
They got really nasty with me when I went through the correct procedure to cancel, They insisted it was spanish Law to tell them who we were going with. I asked them to send me the link to the law.....never heard anymore from them. Nasty bunch.
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