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Suma payment

Posted: Sat Oct 17, 2020 1:30pm
11 replies553 views4 members subscribed
Maz1234

Posts: 9

6 helpful points

Location: La Zenia

Joined: 11 Jan 2020

Hi everyone , I have not used the forum before, but find the information so useful. I am unable to get to Spain due to the health restrictions. However my Suma bill is due, it is posted to the house  in Spain and I pay at the bank. I understand that there can be a fine for late payment. Can you advise how I can make a payment.    

Thank you. 

John56

Posted: Sat Oct 17, 2020 1:33pm

John56

Legendary helpful member

Posts: 2979

5367 helpful points

Location: La Zenia

Joined: 7 Jul 2016

Posted: Sat Oct 17, 2020 1:33pm

You are still OK on the deadline, due to the Covid-19 situation the deadline has been put back to the 6th of November, direct debits if set up will be taken on the 2nd November, Google Suma Spain and you should be able to access your bill and pay online or by telephone. 

Maz1234

Posted: Sat Oct 17, 2020 6:13pm

Maz1234

Original Poster

Posts: 9

6 helpful points

Location: La Zenia

Joined: 11 Jan 2020

Posted: Sat Oct 17, 2020 6:13pm

John56 wrote on Sat Oct 17, 2020 1:33pm:

You are still OK on the deadline, due to the Covid-19 situation the deadline has been put back to the 6th of November, direct debits if set up will be taken on the 2nd November, Google Suma Spain and you should be able to access your bill and pay online or by telephone. 

Thank you so much for your reply John , much appreciated. 

craig245t

Posted: Sat Oct 17, 2020 8:25pm

craig245t

Helpful member

Posts: 234

223 helpful points

Location: Playa Flamenca

Joined: 13 Apr 2018

Posted: Sat Oct 17, 2020 8:25pm

Give them a phone, they're quite helpful. The last time I phoned I was in a queue but you can leave a message and they get back to you within 24 hours. 

This is the phone number for the office in Playa Flamenca

(+34 965 29 20 00) 

Maz1234

Posted: Sat Oct 17, 2020 8:53pm

Maz1234

Original Poster

Posts: 9

6 helpful points

Location: La Zenia

Joined: 11 Jan 2020

Posted: Sat Oct 17, 2020 8:53pm

craig245t wrote on Sat Oct 17, 2020 8:25pm:

Give them a phone, they're quite helpful. The last time I phoned I was in a queue but you can leave a message and they get back to you within 24 hours. 

This is the phone number for the office in Playa Flamenca

(+34 965 29 20 00) 

Hi Craig thank you, could you let me have the telephone number for the office please. Thank you Marilyn. 

craig245t

Posted: Sat Oct 17, 2020 9:02pm

craig245t

Helpful member

Posts: 234

223 helpful points

Location: Playa Flamenca

Joined: 13 Apr 2018

Posted: Sat Oct 17, 2020 9:02pm

Maz1234 wrote on Sat Oct 17, 2020 8:53pm:

Hi Craig thank you, could you let me have the telephone number for the office please. Thank you Marilyn. 

I keep forgetting this forum automatically removes phone numbers from posts..... Not sure why

(+34 965 29 20 00) 

Maz1234

Posted: Sun Oct 18, 2020 10:10am

Maz1234

Original Poster

Posts: 9

6 helpful points

Location: La Zenia

Joined: 11 Jan 2020

Posted: Sun Oct 18, 2020 10:10am

craig245t wrote on Sat Oct 17, 2020 9:02pm:

I keep forgetting this forum automatically removes phone numbers from posts..... Not sure why

(+34 965 29 20 00) 

Thank you Craig , I will contact them tomorrow. 

Kimmy11

Posted: Sun Oct 18, 2020 11:21pm

Kimmy11

Legendary helpful member

Posts: 1845

4463 helpful points

Joined: 8 Aug 2017

Posted: Sun Oct 18, 2020 11:21pm

Hi Maz,

You can pay online with a debit or credit card:

https://www.suma.es/PortalWeb/localizadores/cuerpo_tramites_carta_pago.xhtml?idioma=en

Kind regards,

Kim

Maz1234

Posted: Mon Oct 19, 2020 10:03am

Maz1234

Original Poster

Posts: 9

6 helpful points

Location: La Zenia

Joined: 11 Jan 2020

Posted: Mon Oct 19, 2020 10:03am

Kimmy11 wrote on Sun Oct 18, 2020 11:21pm:

Hi Maz,

You can pay online with a debit or credit card:

Hi Kim , thank you so much for your advice . I will contact them today. I don't have the up to date bill as it's in the post box in Spain.!!! I have an old bill will that be sufficient .it has my NI number and reference number.  

Thank you Maz. 

Kimmy11

Posted: Mon Oct 19, 2020 1:23pm

Kimmy11

Legendary helpful member

Posts: 1845

4463 helpful points

Joined: 8 Aug 2017

Posted: Mon Oct 19, 2020 1:23pm

Hi Maz,

To pay online, you need the CSV number from your bill (you can pay it online without the CSV, but you'd need to log on with your electronic certificate to do that and I'm guessing you don't have one?)  Probably best to call the number that Craig has already given you - they're open from 0800 to 2100 Mondays to Fridays, and 1000 to 1400 on Saturdays, and you can ask for an English speaker.

Kind regards,

Kim

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