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Beware Of Norton's TV Service
We have used Norton's TV service for the past two years with a small dish on the roof and a box next to the television. During this time we have been frustrated with channels disappearing and the picture freezing or pixelating. Contacting Norton's has just added to the frustration as they try to fob us of with a variety of excuses such as essential maintenance or bad weather.
They have now reached a new low as all channels disappeared to be replaced with a "no signal" message. Contacted them by phone only to be told that they have shut down the T V broadcast system.We did not get any notification of this, they claim to have sent an email but no email or phone call was received. The only solution is either an IPTV box which we know is no use to us as our internet signal is not strong and steady enough to give good reception or to get a 1.4 metre dish. We would have to pay a considerable amount for either option. To add insult to injury our original contract stated that on cancelling the service our 100€ deposit would be refunded, however, I would have to get on our roof, take down the dish, the LMB and all the cables, then return them to their office along with the box and remote control all in perfect working order. If we required reinstallation by their engineers then 50€ would be deducted from the possible refund. I pointed out that I wasn't cancelling the service, they had shut it down. The staff member on the phone stated this was their policy and as she only worked there she was following company policy.
I would recommend that you think seriously before using this company. I tend to think of the old line, at least Dick Turpin wore a mask. Meanwhile we will be out of pocket again as we look for a reliable TV provider, while Norton's give no refund or compensation for removal of the service.
Companies seem to do as they please with the poorest level of customer service, the only solution is the spread the word that others may avoid them. YOU HAVE BEEN WARNED.
