Posted: Tue Jan 16, 2018 1:31pm
Hi John
I too have experienced exactly the same issue's as you and was beginning to think I must be the only person.
I took the contract out last year and paid cash with no bank details given to them.I have visited there office and e mailed them advising that
i will not be renewing the contract this year and will deliver the equipment back to there office on my return to Spain.Yet again they ask me to
explain why I am not satisfied with there service(none service) and when I take the time to politely outline the issues I have endured via mail-they then ignore me!?.When I have visited there office to complain I am greeted by arrogant staff that always start the conversation by ignoring every comment I make by saying "I personally have the same system at home and don't suffer any of the problems you have explained" - Which is basically calling me a liar!?
They have explained that it is an 18 month contract that still has 6 months to run,but as they do not have my bank details and I have pointed out that they have not provided a service I do not intend to renew and would advise anybody not to use this company.
I noted in there last advert, that I read in the local paper in November 2017 that there Selling slogan was "have you lost your favourite viewing channel's ? well we can fix it"! - I NEVER HAD ANY FAVOURITE CHANNELS -BECAUSE I COULD'NT WATCH THEM LONG ENOUGH and they certainly never fixed it for me.