What happened to customer service?

Posted: Tue May 30, 2017 2:11pm

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Posts: 80

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Joined: 27 Nov 2015

Since moving out here 18 months ago we have had our satellite TV supplied by AAenglish, i would like to be able to say we have been happy with the system, right from the start there were problems, not a month went

by without a problem, stations would not work, or no signal.

Fast forward 12 months and we were waiting for Mr Molloy to visit us to collect the subscription for 2016/2017, instead of someone calling round, which we were assured would happen, all the Sky Channels disappeared, when we contacted Mr Molloy we were told it was because we had not paid!!

How we were supposed to do this as Mr Molloy insists on cash remains a mystery.

More recently Sky have blocked all Sky channels, which i understand is no fault of AA english, but on the satellite system we now have more channels that don't work than do.

My husband phoned AA english today, what was their answer? buy yet another system! no offer to off set any of the existing system costs ( which are paid yearly in advance in cash) against the new one.

A very, very disappointing response. Seems customer service does not exist.

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Posted: Wed May 31, 2017 9:03am

TheRower

Very helpful member

Posts: 494

509 helpful points

Location: Villamartin

Joined: 1 Jan 2017

Posted: Wed May 31, 2017 9:03am

That's bad luck if you just renewed your subscription.

My Father lost the Sky channels as well. He had just paid 2 subscriptions for 2 rooms earlier this year, so is out 240 Euros. I suspect none of the "suppliers" will offer a refund or discount on a new system.

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Posted: Sat Jun 17, 2017 4:55pm

Fpegman

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Posts: 157

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Location: Catral

Joined: 12 Jun 2017

Posted: Sat Jun 17, 2017 4:55pm

You should not have dealt with a company that insisted on being paid cash was obviously dodgy

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Posted: Mon Jun 26, 2017 6:48pm

jeffba708

Posts: 16

Location: Torrevieja

Joined: 11 May 2017

Posted: Mon Jun 26, 2017 6:48pm

Try TV technology as English team but not sure about sky supply. Can always contact them as when I had a problem they arranged a time and also were on time. Located in Almoradi. Just search TV technology for phone number.