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Electric cut off

Posted: Sun May 22, 2022 7:56am
6 replies165 views3 members subscribed
Christine1406

Posts: 50

7 helpful points

Location: La Zenia

Joined: 14 Jul 2021

Hi has anyone had dealing with Iberdrola  and having their electric cut off. We arrived here last night to find this. My husband went up to our post box to find a letter giving us fifteen days to pay or they would cut the electric. We don’t live here so had no way of knowing this was happening. 

All our bills are paid through the bank on D/D. Last year we received a letter from our bank asking us to produce our  passport details ect or they would stop our standing orders it was in the middle of covid and a bi5 of a panic but my husband managed to get a flight over the following week to sort things out. It was something to do with Brexit  Now we are thinking did one of the D/D not get paid and this is why they cut us of eight months later. Even though we are paying at the moment and have just received last months bill all paid. Apart from this letter we have not received any other communication apart from our usual monthly invoice. 

 We tried several numbers last night but had no luck they just took our number Automated and said they would call back even tried paying the bill on line and not sure if it was paid took my card details twice ect but no confirmation of payment. 
just wondering if anyone has a number for such events and emergencies 

Many thanks Christine 

elinspain

Posted: Sun May 22, 2022 9:12am

elinspain

Legendary helpful member

Posts: 3222

4099 helpful points

Location: La Mata

Joined: 4 May 2018

Posted: Sun May 22, 2022 9:12am

Hello

https://www.iberdrola.es/en/electricity/services/electrical-emergencies#:~:text=You%20can%20request%20the%20repair,in%20less%20tha

This link contains an emergency telephone number for Iberdrola.

Cheers

Elinspain

Christine1406

Posted: Sun May 22, 2022 9:27am

Christine1406

Original Poster

Posts: 50

7 helpful points

Location: La Zenia

Joined: 14 Jul 2021

Posted: Sun May 22, 2022 9:27am

elinspain wrote on Sun May 22, 2022 9:12am:

Hello

https://www.iberdrola.es/en/electricity/services/electrical-emergencies#:~:text=You%20can%20request%20the%20repair,in%20less%20tha

This link contains an emergency telephone number for Iberdrola.

Cheers

Elinspain

Yes thank you we phoned this number yesterday an automated voice took our telephone number but not got back to us yet 

Thank you for the reply 

DOUGT50

Posted: Mon May 23, 2022 4:56pm

Posts: 91

34 helpful points

Location: La Zenia

Joined: 23 Oct 2017

Posted: Mon May 23, 2022 4:56pm

Would it be better to go into the office opposite Mercadona and Lidl roundabout in La Zenia to sort it out?

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Christine1406

Posted: Mon May 23, 2022 6:16pm

Christine1406

Original Poster

Posts: 50

7 helpful points

Location: La Zenia

Joined: 14 Jul 2021

Posted: Mon May 23, 2022 6:16pm

DOUGT50 wrote on Mon May 23, 2022 4:56pm:

Would it be better to go into the office opposite Mercadona and Lidl roundabout in La Zenia to sort it out?

Many thanks yes someone told us about this. They eventually got back to us yesterday and informed us for some reason after twenty two years of paying our direct debit the bank cancelled it. No notice or reason why. Money there to pay. The girls were very helpful and had us ups running in one hour. We are now going to register and pay them direct. Thanks for the reply 

DOUGT50

Posted: Mon May 23, 2022 6:23pm

Posts: 91

34 helpful points

Location: La Zenia

Joined: 23 Oct 2017

Posted: Mon May 23, 2022 6:23pm

Christine1406 wrote on Mon May 23, 2022 6:16pm:

Many thanks yes someone told us about this. They eventually got back to us yesterday and informed us for some reason after twenty two years of paying our direct debit the bank cancelled it. No notice or reason why. Money there to pay. The girls were very helpful and had us ups running in one hour...

.... We are now going to register and pay them direct. Thanks for the reply 

Glad your sorted, they are helpful there 

technogranny

Posted: Wed May 25, 2022 6:05pm

Posts: 10

3 helpful points

Location: La Zenia

Joined: 27 May 2020

Posted: Wed May 25, 2022 6:05pm

DOUGT50 wrote on Mon May 23, 2022 4:56pm:

Would it be better to go into the office opposite Mercadona and Lidl roundabout in La Zenia to sort it out?

There are agents for Iberdrola at the major supermarket at the la zenia Boulevard and Carrefour. Or visit the Iberdrola office in Playa Flamenca near the roundabout leading to the Boulevard.

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