How do i get a refund for a washing machine which did not get delivered?

Posted: Wed Sep 2, 2020 1:02pm

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Posts: 34

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Joined: 2 Jun 2018

Hi i have a property in Los Altos and last December our washing machine packed up so i had another 4 days there and decided to buy one online from "Electrotres". who promote they can deliver in 24/48hr.Anyway with 4 days left in Spain i thought thats plenty of time for the delivery.About 8days later while back in the U.K i got a phone call from them to say they are delivering that day,so i told them i was back in the U.K and noboby was there to take the delivery.We arranged again for Febuary as we were over again.Due to high winds our flight was cancelled and then covid kicked in so we could not get over.We were there for three weeks in August and tried to get in touch with them for delivery but they refuse to take our calls or respond to emails.So i wanted to know is there anyone in Spain we can get in touch with to help us get our money back?

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Posted: Wed Sep 2, 2020 2:42pm

Castleman

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Location: Sax

Joined: 1 Feb 2020

Posted: Wed Sep 2, 2020 2:42pm

Totally agree with French Martini ,but what I don't understand is between February when cancelled flight, and August you don't mention any contact with anybody ,maybe the delivery side of things aren't interested on further deliveries to you if contracted to main company .I personally would send an email to the head office to operations director than customer services,just my way of thinking

Posted: Wed Sep 2, 2020 4:41pm

Duffmiver

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Posts: 34

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Location: Los Altos

Joined: 2 Jun 2018

Posted: Wed Sep 2, 2020 4:41pm

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Thanks for your reply Nicola, i will get all the doc's together and hit the Town Hall.I will send them an email first to let them know i'll be doing this, if they bother reading it.

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Posted: Wed Sep 2, 2020 4:44pm

Duffmiver

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Posts: 34

4 helpful points

Location: Los Altos

Joined: 2 Jun 2018

Posted: Wed Sep 2, 2020 4:44pm

Castleman wrote on Wed Sep 2, 2020 2:42pm:
Totally agree with French Martini ,but what I don't understand is between February when cancelled flight, and August you don't mention any contact with anybody ,maybe the delivery side of things aren't interested on further deliveries to you if contracted to main company .I personally would send ...

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...an email to the head office to operations director than customer services,just my way of thinking

Hi we have been contacting the company about our flights were cancelled but after April not heard a thing,just not bothering to answer calls or emails.