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How can I contact an English speaking person at Hydraqua
Posted: Mon Nov 25, 2019 6:03pm
I need to contact Hydraqua but don’t speak Spanish and my bill is far too high for the last quarter.
Posted: Tue Nov 26, 2019 4:35am
Legendary helpful member
If you've checked that the meter reading on the bill is correct, then I doubt that Hidraqua would be able to help you. It sounds like you may have a leak.
First check if the meter records usage when no water is being drawn.
If so, then turn off the stop-cock where the water goes into the house and see if the meter keeps recording usage.
Posted: Tue Nov 26, 2019 10:18am
Dear All,
Many thanks for your replies - much appreciated.
Looking at the Hidraqua website it seems possible to pay them online - is this feature only available if you use Caixa bank ?
(I live in England and may pay the bill to stop any water cut off and then try to resolve the matter if the meter readings suggest a problem).
Posted: Tue Nov 26, 2019 11:47am
Legendary helpful member
If you've got contact details in Spain for a neighbour or friend, I suggest you ask them to turn off the water at the meter, to stop the possibility of further water loss if there is a leak.
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