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Hello, we would like to improve our internet, currently we have only the 6MB option from Aeromax. Closeness does not reach us, and Aeromax customer service unresponsivene when I ask to move to something faster. Are there any other options?
Thanks for your help.
David
Posted: Mon Mar 28, 2022 5:43pm
Helpful member
Have you approached Teletec yet?
Marcbernard wrote on Mon Mar 28, 2022 5:43pm:
Have you approached Teletec yet?
Thanks - will talk to them.
Posted: Wed May 4, 2022 2:25pm
Helpful member
This post that was quoted has been deleted.
Why not? does your reply call for a PM?
I have been with Teletec for some years and have found them superior to others. Their HQ adds to advantage of course.
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Posted: Sun May 8, 2022 8:09pm
I have aeromax since 2017; this year, many problems, with days without any connections; have done email without any reply fromaeromax; have you a phone contact ? I think I will change for a connection with optical fiber; have somebody an advice about CLOSENESS ? thanks
steph29200 wrote on Sun May 8, 2022 8:09pm:
I have aeromax since 2017; this year, many problems, with days without any connections; have done email without any reply fromaeromax; have you a phone contact ? I think I will change for a connection with optical fiber; have somebody an advice about CLOSENESS ? thanks
The way it turned out, Closeness response was good and all the neighbours are pleased with it, only our place does not have a pole nearby and they would have had to rum a cable across a neighbour's property which we did not want to get into.
Telitec were unresponsive. Aeromax, who we are still with, failed repeatedly to send a technican to install a bigger receiver to get faster speed. So we are stuck Aeromax's 5MB and the occaisonal drop out when the signal goes for a weekend during which time they appear to have no one on their help desk/technical support. Maybe we'll get the road dug up and run a Closeness cable in the ground from the nearest pole down the road.
Posted: Sun May 29, 2022 8:36pm
David0 wrote on Sun May 8, 2022 10:02pm:
The way it turned out, Closeness response was good and all the neighbours are pleased with it, only our place does not have a pole nearby and they would have had to rum a cable across a neighbour's property which we did not want to get into.
Telitec were unresponsive. Aeromax, who we are still with, failed repeatedly to send a technican to install a bigger receiver to get faster speed. So we are stuck Aeromax's 5MB and the occaisonal drop out when the signal goes for a weekend during which time they appear to have no one on their hel...
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...p desk/technical support. Maybe we'll get the road dug up and run a Closeness cable in the ground from the nearest pole down the road.
thanks for your message
regards
stephane
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