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Help with WISE

Posted: Thu Dec 2, 2021 9:07am
2 replies152 views2 members subscribed
FionaS

FionaS

Helpful member

Posts: 219

171 helpful points

Location: Orihuela Costa

Joined: 2 Jan 2018

Hi, Due to a stupid mistake (not having my glasses on) I put the wrong pin in my Wise card consequently it stopped working...... I called Wise who was very helpful fiddled around and then told me to go to an ATM and change the pin. Yesterday I travelled far and wide in every bank possible and none except one offered me the option and the one that did finally came up with "you cannot do that operation on this card" after falling around laughing (by this time it was laugh or cry) I came home to ask if anyone has had this problem and solved it?

killjoy

Posted: Thu Dec 2, 2021 10:09am

killjoy

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Posts: 3230

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Location: Orihuela Costa

Joined: 4 Nov 2017

Posted: Thu Dec 2, 2021 10:09am

Usually, after 3 consecutive PIN "misses" credit/debit cards get blocked to precent from fraud attempts.

Andyb1208

Posted: Thu Dec 2, 2021 11:18am

Andyb1208

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Posts: 375

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Location: Playa Flamenca

Joined: 27 May 2016

Posted: Thu Dec 2, 2021 11:18am

FionaS wrote on Thu Dec 2, 2021 9:07am:

Hi, Due to a stupid mistake (not having my glasses on) I put the wrong pin in my Wise card consequently it stopped working...... I called Wise who was very helpful fiddled around and then told me to go to an ATM and change the pin. Yesterday I travelled far and wide in every bank possible and non...

...e except one offered me the option and the one that did finally came up with "you cannot do that operation on this card" after falling around laughing (by this time it was laugh or cry) I came home to ask if anyone has had this problem and solved it?

Hi Fiona,

Can you not change your PIN on their website or on the app?

KR

Andy

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Airport Service Taxi Mil Palmeras  Torre de la Horadada
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