Moving back to the UK

Posted: Sat Dec 11, 2021 12:12pm

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Dear Alex

I used Premier from Almaradi Company which I got from your website recommendations . I am hoping you can help or advise me what to do as my house Contents arrived so very badly damaged. My mattress was completely soaking wet And my bed frame is damaged second bedroom the headboard damaged both sides. My wardrobes smashed. My bike was damaged my living room cabinets were damaged . My tables were broken,part of my dinner service was smashed and most of my packing boxes damaged. I have contacted them and as requested sent photos but having waited two months no reply from them at all. Please can you help me with this as I am at a considerable loss and do not think I should have no compensation from them

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Posted: Sat Dec 11, 2021 12:54pm

davidsnoxell

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Posted: Sat Dec 11, 2021 12:54pm

Who did the packing?

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Posted: Sat Dec 11, 2021 3:45pm

Jennieb

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Posted: Sat Dec 11, 2021 3:45pm

davidsnoxell wrote on Sat Dec 11, 2021 12:54pm:
Who did the packing?

Hello David. The company packed all the furniture and boxes in

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Posted: Sat Dec 11, 2021 3:47pm

Jennieb

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Location: Pilar de la Horadada

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Posted: Sat Dec 11, 2021 3:47pm

The removal company packed everything in to their van on departure

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Posted: Sat Dec 11, 2021 3:50pm

Jennieb

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Posted: Sat Dec 11, 2021 3:50pm

Jennieb wrote on Sat Dec 11, 2021 3:45pm:
Hello David. The company packed all the furniture and boxes in

But have been told it was grated for transport to UK in Denmark??

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Posted: Sun Dec 12, 2021 2:06pm

janiceroquero

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Posted: Sun Dec 12, 2021 2:06pm

Jennieb wrote on Sat Dec 11, 2021 3:50pm:
But have been told it was grated for transport to UK in Denmark??

Was it the company that told you that?

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Posted: Sun Dec 12, 2021 9:51pm

Stephanie86

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Posted: Sun Dec 12, 2021 9:51pm

Did you pay for their insurance cover, usually specified as an ‘extra’. Removal firms also disclaim responsibility for any items, eg China, which they themselves have not physically packed into boxes before loading them into their vehicle. This is an appalling situation, and their insurers, if cover was included, should by now have contacted you. If you did not pay for their insurance, there may be little recourse.

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Posted: Sun Dec 19, 2021 6:12pm

Jennieb

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Posted: Sun Dec 19, 2021 6:12pm

janiceroquero wrote on Sun Dec 12, 2021 2:06pm:
Was it the company that told you that?

The company packed everything themselves it was the company's delivery drivers in UK told us it was shipped and packed by themselves as a company when being delivered in UK.

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Posted: Sun Dec 19, 2021 6:18pm

Jennieb

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Location: Pilar de la Horadada

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Posted: Sun Dec 19, 2021 6:18pm

The Premier company have all the photos they have requested of the damage but still waiting as they are not answering us. Really feel this is just not good enough. Even their own delivery in UK drivers have apologies on the terrible damage of our contents feel compensation is needed..!!!!

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Posted: Sun Dec 19, 2021 6:21pm

Jennieb

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Posted: Sun Dec 19, 2021 6:21pm

Stephanie86 wrote on Sun Dec 12, 2021 9:51pm:
Did you pay for their insurance cover, usually specified as an ‘extra’. Removal firms also disclaim responsibility for any items, eg China, which they themselves have not physically packed into boxes before loading them into their vehicle. This is an appalling situation, and their insurers, i...

Read more...

...f cover was included, should by now have contacted you. If you did not pay for their insurance, there may be little recourse.

We paid everything they asked us to pay and insurance was mentioned by them on booking and paying them