Ikea Fridge/freezer warranty

Inform Ikea and tell them that you want the fridge replaced under guarantee, which is 2 years after purchase.  Do not settle for anything else!

Thank you.

I've already asked them for a replacement, but as yet they are insisting on repairs. I wondered if there was any statutory law to back up my request?

Hi Chocaholic,

Whilst a 2 year guarantee is standard in Spain, it depends how long you've had the appliance before the fault develops.  If within the first 6 months, IKEA should replace or repair, as you choose, because the fault is deemed as having been present at manufacture.  After 6 months, the onus is on you to prove the item was not fit for purpose.

Follow this link for more detail:

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/spain/index_en.htm

Kind regards, 

Kim

Thank you.

At least I have something to work with now .

Yes there is a statutory law.  In the EU the Law of Guarantee on ALL goods and services is 2 years - NOT 6 months.  It is prohibited in LAW to define a guarantee less than 2 years!!  Google it if in doubt.   You DO NOT have to prove that the appliance was not fit for purpose!!

Also, consider the fact that Ikea have a 2 year guarantee from their distributor or manufacturer - they are not going to lose a penny!!!!

I have explained this to several shops and firstly been met with incredulity and then, when they have informed their supplier and had their money returned, with a handshake and great thanks!

Richard,

Your original post offered no help.  As Chocaholic responded to my post, at least she now has details of he applicable consumer law.  

I did not say the guarantee is less than 2 years - it's how any fault is remedied that is affected by the time that has elapsed.  Please read the link before resorting to unwarranted capital letters.

Regards, 

Kim

Please refrain from being a smartass...….