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Returning online orders by post

Posted: Tue May 30, 2023 2:45pm
18 replies136 views4 members subscribed
Helen57

Posts: 62

38 helpful points

Joined: 21 Jan 2017

Occasionally I order items from either Marks & Spencers Es or Next Es. Has anyone ever had to return items to them and if so can they recommend how they sent them back?  I have to pay return postage.

I had to return something about 4 years ago and on that occasion I queued up at Correos for ages and it was quite expensive for the postage

janiceroquero

Posted: Wed May 31, 2023 9:02pm

janiceroquero

Helpful member

Posts: 762

499 helpful points

Location: Santa Pola

Joined: 21 Aug 2020

Posted: Wed May 31, 2023 9:02pm

Hi Helen. Things have changed for deliveries and returns in the last 4 years. It may well be that the companies now have a place where they leave deliveries for ollection, and that can be used for returns, at no cost. Suggest you contact the company to ask them. Cheers, J

Helen57

Posted: Wed May 31, 2023 10:25pm

Helen57

Original Poster

Posts: 62

38 helpful points

Joined: 21 Jan 2017

Posted: Wed May 31, 2023 10:25pm

janiceroquero wrote on Wed May 31, 2023 9:02pm:

Hi Helen. Things have changed for deliveries and returns in the last 4 years. It may well be that the companies now have a place where they leave deliveries for ollection, and that can be used for returns, at no cost. Suggest you contact the company to ask them. Cheers, J

Thanks for your reply. When I've gone into their web sites they say returns the customer has to pay for returns. Correos was quite expensive so I thought I'd see if anyone else had used an another option

janiceroquero

Posted: Thu Jun 1, 2023 9:11am

janiceroquero

Helpful member

Posts: 762

499 helpful points

Location: Santa Pola

Joined: 21 Aug 2020

Posted: Thu Jun 1, 2023 9:11am

Helen57 wrote on Wed May 31, 2023 10:25pm:

Thanks for your reply. When I've gone into their web sites they say returns the customer has to pay for returns. Correos was quite expensive so I thought I'd see if anyone else had used an another option

I have looked at their websites. The returns are to the UK, which explains everything. (Would have thought by now that they would have got organised like other companies to have bases where they are selling).

Suggest you look at using Spanish companies I buy clothes from Venca and La Redoute, regularly.

Good luck.

CHeers, J

Helen57

Posted: Thu Jun 1, 2023 9:44am

Helen57

Original Poster

Posts: 62

38 helpful points

Joined: 21 Jan 2017

Posted: Thu Jun 1, 2023 9:44am

janiceroquero wrote on Thu Jun 1, 2023 9:11am:

I have looked at their websites. The returns are to the UK, which explains everything. (Would have thought by now that they would have got organised like other companies to have bases where they are selling).

Suggest you look at using Spanish companies I buy clothes from Venca and La Redoute, regularly....

...

Good luck.

CHeers, J

Thank you. That's very helpful. I'll have a look at them

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Anna53

Posted: Wed Jun 14, 2023 2:13pm

Posts: 29

11 helpful points

Location: La Zenia

Joined: 23 Sep 2020

Posted: Wed Jun 14, 2023 2:13pm

janiceroquero wrote on Wed May 31, 2023 9:02pm:

Hi Helen. Things have changed for deliveries and returns in the last 4 years. It may well be that the companies now have a place where they leave deliveries for ollection, and that can be used for returns, at no cost. Suggest you contact the company to ask them. Cheers, J

use Marks and Spencer ES....stuff , smaller range than UK ....but. delivery and returns free....

Helen57

Posted: Wed Jun 14, 2023 5:46pm

Helen57

Original Poster

Posts: 62

38 helpful points

Joined: 21 Jan 2017

Posted: Wed Jun 14, 2023 5:46pm

Anna53 wrote on Wed Jun 14, 2023 2:13pm:

use Marks and Spencer ES....stuff , smaller range than UK ....but. delivery and returns free....

Helen57

Posted: Wed Jun 14, 2023 5:47pm

Helen57

Original Poster

Posts: 62

38 helpful points

Joined: 21 Jan 2017

Posted: Wed Jun 14, 2023 5:47pm

Helen57 wrote on Wed Jun 14, 2023 5:46pm:

I thought we had to pay looking at their web site l

Anna53

Posted: Wed Jun 14, 2023 11:14pm

Posts: 29

11 helpful points

Location: La Zenia

Joined: 23 Sep 2020

Posted: Wed Jun 14, 2023 11:14pm

Helen57 wrote on Wed Jun 14, 2023 5:47pm:

I thought we had to pay looking at their web site l

No just contact for free return address label .. only m& s Spain site

savage443

Posted: Fri Oct 20, 2023 7:56am

Posts: 9

1 helpful points

Location: Orihuela Costa

Joined: 20 Nov 2016

Posted: Fri Oct 20, 2023 7:56am

Helen57 wrote on Tue May 30, 2023 2:45pm:

Occasionally I order items from either Marks & Spencers Es or Next Es. Has anyone ever had to return items to them and if so can they recommend how they sent them back?  I have to pay return postage.

I had to return something about 4 years ago and on that occasion I queued up at Correos for ages and it was quite expensive for the postage...

...

Hi Helen57,

Do you have any trouble receiving your Next orders?

Cheers

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