Insurance claim - I cant get through to speak to anyone

Posted: Mon Sep 23, 2019 3:52pm

7 replies196 views7 members subscribed

JuliaM

Posts: 17

8 helpful points

Location: Pinar De Campoverde

Joined: 8 Feb 2019

Hi

We've got a property in Pinar de Campoverde and were 'lucky' to be in Spain last week when the rain arrived. The bottom level of the house was flooded and it took 4 of us around 5 hours to get rid of the water. Our insurance is through Banco Sabadell and I have spoken to them and they gave me the number you need to ring but I cant get through . When I looked on the website of the Insurance Compensation Consortium (www.consorseguros.es) to try and contact someone its all in Spanish and unfortunately my limited Spanish hasn't helped me to understand what to do.

Has anyone managed to get through either by phone or email to sort things out. The rain has damaged some bedside cabinets and dressing tables in 2 bedrooms and also some lounge furniture. We're coming back over to Spain again in a couple of weeks so until we get there we don't know what else might be damaged. I don't really know who else to contact.

Reply
View 7 replies

Posted: Tue Sep 24, 2019 11:15am

Andrea Murphy

Helpful member

Posts: 525

350 helpful points

Location: Almoradí

Joined: 22 Feb 2018

Posted: Tue Sep 24, 2019 11:15am

Get somebody Spanish to speak for you BUT they do have a person who can speak to you in English you just have to pressure them

Reply

Posted: Tue Sep 24, 2019 11:26am

MeathMaria

Very helpful member

Posts: 599

580 helpful points

Location: Alicante City

Joined: 9 Jun 2019

Posted: Tue Sep 24, 2019 11:26am

Hello Julia

Have you read this

https://www.costablancaforum.com/jump-to-post/?id=247751

Hope it helps and that you get some progress

Maria

Reply

Posted: Tue Sep 24, 2019 2:20pm

Jan2018

Posts: 6

2 helpful points

Location: Daya Vieja

Joined: 24 Jan 2018

Posted: Tue Sep 24, 2019 2:20pm

The numbers for Sabadell insurance are.

934165075

Overseas customer service

+34932609729

You are able to choose the English option.

The person that we spoke to was very helpful. Be sure to give them your email address so you can request information etc online.

Hope this helps

Reply

Posted: Wed Sep 25, 2019 8:19pm

RogSpain

Posts: 33

4 helpful points

Location: Pinar De Campoverde

Joined: 24 Jun 2019

Posted: Wed Sep 25, 2019 8:19pm

Sorry to hear of your pain, I use Google translate when I come up against Spanish websites or emails. Its not perfect but you get the gist.

Posted: Wed Sep 25, 2019 9:01pm

Stevec61

Super helpful member

Posts: 1430

1201 helpful points

Location: Playa Flamenca

Joined: 3 Jan 2016

Posted: Wed Sep 25, 2019 9:01pm

I rang them on that number and eventually got to speak with the right dept - was on phone waiting in a queue for a while though....

Reply

Posted: Thu Sep 26, 2019 12:58am

CampoverdeVecinos

Helpful member

Posts: 121

72 helpful points

Location: Pinar De Campoverde

Joined: 8 Oct 2018

Posted: Thu Sep 26, 2019 12:58am

As far as the Compensation Consortium is concerned, have you been into the local Town Hall and spoken with José?

As a local representative of Pilar Town Hall, they have set up a claims department.

See https://campoverdevecinos.org?page=gotafria2019

José can supply the necessary forms directly.

Also, the initial registration request of within 7 days has been extended (legally it is actually 2 years!)

Posted: Thu Sep 26, 2019 1:44pm

JuliaM

Original Poster

Posts: 17

8 helpful points

Location: Pinar De Campoverde

Joined: 8 Feb 2019

Posted: Thu Sep 26, 2019 1:44pm

Many thanks for all your advice. I think I'll call in to the Town Hall office on our next visit over to Spain in a couple of weeks - it might be a bit more straightforward face to face. Thanks again everybody.

Julia