Anyone using Salus health care?

Posted: Fri Jan 29, 2021 12:26pm

Helpful member

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Hello all, I've recently taken out health insurance through Salus, fortunately I don't need to use the service yet but I've had a look at their website and cannot work out where I can go if I do need it. There's a section asking for province and there's a dropdown list so I choose Alicante, then municipality where there's no dropdown list and if I put in Monovar, Pinoso, Elda or anywhere nearby it tells me "page not found" it also asks for Doctor but I've no idea what to put there. Has anyone used this service? It's the one recommended by TFX in Pinoso so I imagine it's well used in the area.

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Posted: Fri Jan 29, 2021 8:52pm

Cfell63

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Posts: 732

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Location: Santa Pola

Joined: 29 Jan 2018

Posted: Fri Jan 29, 2021 8:52pm

Did you not get a booklet ?
if you shoot me a pm with your email address I’ll send you the booklet

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Posted: Sat Jan 30, 2021 3:02pm

Gill1965

Posts: 28

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Location: Pinoso / El Pinós

Joined: 15 Mar 2019

Posted: Sat Jan 30, 2021 3:02pm

Cfell63 wrote on Fri Jan 29, 2021 8:52pm:
Did you not get a booklet ?
if you shoot me a pm with your email address I’ll send you the booklet

We’re with them and we didn’t get a booklet either.. I was wondering the same!

Posted: Sat Jan 30, 2021 8:30pm

PaulB126

Posts: 31

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Location: Las Ramblas Golf

Joined: 11 Dec 2019

Posted: Sat Jan 30, 2021 8:30pm

We’re with Salus and they’ve been great ... we’ve used them quite a bit in the first year too.

If you just call the number on your card and explain what the problem is, they will tell you who you can go to see and give you a pre-authorisation. Then just show your card when you see the GP or consultant and you pay nothing.

I was given a directory of all facilities I could use, but it’s large and unwieldy and I found it easier just to call.

Good luck :-)

Paul

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Posted: Sun Jan 31, 2021 3:35pm

Paul

Original Poster

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Posted: Sun Jan 31, 2021 3:35pm

PaulB126 wrote on Sat Jan 30, 2021 8:30pm:
We’re with Salus and they’ve been great ... we’ve used them quite a bit in the first year too.
If you just call the number on your card and explain what the problem is, they will tell you who you can go to see and give you a pre-authorisation. Then just show your card when you see the GP or consultant and you pay nothing....

Read more...

...
I was given a directory of all facilities I could use, but it’s large and unwieldy and I found it easier just to call.
Good luck :-)
Paul

Thanks very much.

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Posted: Sat Jan 29, 2022 4:12pm

Terence M

Posts: 2

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Location: Moraira

Joined: 17 Aug 2020

Posted: Sat Jan 29, 2022 4:12pm

Regret that I cannot recommend Salus healthcare. I have been refused treatment a couple of times and I have to say that my eye specialist left in disgust at the way that Salus was behaving. I am currently waiting to see if the Company will pay for a very necessary operation. My healthcare was with a different provider before Salus bought them out.