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Easyjet

Posted: Fri Mar 27, 2020 6:42pm
109 replies6054 views31 members subscribed
Tessa2018

Posts: 115

45 helpful points

Location: Playa Flamenca

Joined: 23 Apr 2018

Anybody have any joy in applying for refunds on EasyJet cancelled flight? Have tried the disrupted flight option so many times but only have the choice to rebook, no refund offered. 

Cheryl

Posted: Fri Mar 27, 2020 7:05pm

Cheryl

Legendary helpful member

Posts: 2973

3533 helpful points

Location: Albatera

Joined: 8 Jun 2017

Posted: Fri Mar 27, 2020 7:05pm

If it works the same as Ryanair then read the cancellation e-mail fully as using the link on the Ryanair one went straight to the refund form but trying to get a refund through the actual booking on the usual Ryanair site didn't work.

Tessa2018

Posted: Fri Mar 27, 2020 10:49pm

Tessa2018

Original Poster

Posts: 115

45 helpful points

Location: Playa Flamenca

Joined: 23 Apr 2018

Posted: Fri Mar 27, 2020 10:49pm

Cheryl wrote on Fri Mar 27, 2020 7:05pm:

If it works the same as Ryanair then read the cancellation e-mail fully as using the link on the Ryanair one went straight to the refund form but trying to get a refund through the actual booking on the usual Ryanair site didn't work.

No their process is different from Ryanair who I find are much easier to manage whereas EJ have proved to be an absolute shambles. Thanks to Ryanair we got home to UK. 

cp

Posted: Sat Mar 28, 2020 1:40am

cp

Very helpful member

Posts: 552

529 helpful points

Location: La Mata

Joined: 13 Jan 2018

Posted: Sat Mar 28, 2020 1:40am

Tessa2018 wrote on Fri Mar 27, 2020 10:49pm:

No their process is different from Ryanair who I find are much easier to manage whereas EJ have proved to be an absolute shambles. Thanks to Ryanair we got home to UK. 

I think EasyJet have changed their policy very recently.   My flight has been cancelled today.  I clicked the link in their email expecting to have the option of either rebooking or a refund.  But there is no longer any refund button.  If you want a refund you must phone  Customer Services and are warned there may be a substantial delay in their answering the phone.   Online the options say rebook flights or a voucher but there doesn’t seem to be anyway of obtaining the voucher.   As I said I think this is a new alternative, still under development, so will check the website again tomorrow.  
I understand  EasyJet are reluctant to refund all their customers and take the huge financial hit which could destroy them but I have  6 flights booked with them in the next few months and don’t want the risk of rebooking flights so far ahead or a voucher which might not be honoured.  A delicate balancing act for EasyJet and their customers.   We all want the airlines to survive so that eventually we can enjoy Spain once again.  

traceychowarth1983

Posted: Sat Mar 28, 2020 9:35am

Posts: 8

3 helpful points

Location: Rojales

Joined: 16 Mar 2020

Posted: Sat Mar 28, 2020 9:35am

My flight with Easijet to the UK was cancelled on the 17 March. Took the refund option which they stated would be 7 days. Today is the 28 March and still no refund?!! 

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Geoffro

Posted: Sat Mar 28, 2020 1:58pm

Geoffro

Helpful member

Posts: 290

186 helpful points

Location: Cabo Roig

Joined: 21 Feb 2019

Posted: Sat Mar 28, 2020 1:58pm

traceychowarth1983 wrote on Sat Mar 28, 2020 9:35am:

My flight with Easijet to the UK was cancelled on the 17 March. Took the refund option which they stated would be 7 days. Today is the 28 March and still no refund?!! 

I believe EU law requires them to refund in 7 days for a cancelled flight. They are fighting this and wanting to issue vouchers instead. 

cp

Posted: Sat Mar 28, 2020 2:54pm

cp

Very helpful member

Posts: 552

529 helpful points

Location: La Mata

Joined: 13 Jan 2018

Posted: Sat Mar 28, 2020 2:54pm

Geoffro wrote on Sat Mar 28, 2020 1:58pm:

I believe EU law requires them to refund in 7 days for a cancelled flight. They are fighting this and wanting to issue vouchers instead. 

Because they don’t want to go bankrupt!!!!   None of us will benefit from that.  

Annewalks

Posted: Sat Mar 28, 2020 3:29pm

Posts: 88

28 helpful points

Location: Benimar

Joined: 22 Aug 2017

Posted: Sat Mar 28, 2020 3:29pm

I applied for a refund from Ryanair a week ago. Got email today saying that got huge backlog and could we be patient. Fair enough as long as get it eventually 

Anita 27

Posted: Sat Mar 28, 2020 6:07pm

Posts: 117

24 helpful points

Location: Torrevieja

Joined: 17 Jan 2020

Posted: Sat Mar 28, 2020 6:07pm

Hi tessa I am  struggling to get anywhere with either refund or postponment just fobbing me off and can't even get to speak to anyone at easy jet it's just a recorded message so annoying 

Tessa2018

Posted: Sat Mar 28, 2020 6:42pm

Tessa2018

Original Poster

Posts: 115

45 helpful points

Location: Playa Flamenca

Joined: 23 Apr 2018

Posted: Sat Mar 28, 2020 6:42pm

Anita 27 wrote on Sat Mar 28, 2020 6:07pm:

Hi tessa I am  struggling to get anywhere with either refund or postponment just fobbing me off and can't even get to speak to anyone at easy jet it's just a recorded message so annoying 

I have received an email telling me to check in for my flight on Monday which was cancelled. Will persevere with my quest for a refund.

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