Santander Bank

Posted: Fri Jun 5, 2020 5:45pm

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Posts: 34

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Joined: 7 Oct 2019

Has anyone had problems since banco popular merged with Santander last year we have had nothing but problems. We are non residents

We filled in the forms declaring our country of residence for tax purposes (UK) and received confirmation that they had registered us in January 2020.

We keep getting letters stating we have not declared the above in spite of sending these details by registered post from UK on three occasions. They will not deal with this by phone and we are at a loss to know how to resolve this as we do not feel that we will be in Spain this year due to covid 19

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Posted: Sat Jun 6, 2020 7:14am

Kenbo

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Posted: Sat Jun 6, 2020 7:14am

[email protected]

Out of desperation you could try this.

Email the above, explain what has happened and that you desperately need help.

Remember to be nice, quite often these CEO's will respond.( I appreciate that this is uk Santander and is a separate business)

Good luck. Ken.

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Posted: Sat Jun 6, 2020 3:37pm

Trev55

Original Poster

Posts: 34

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Location: Playa Flamenca

Joined: 7 Oct 2019

Posted: Sat Jun 6, 2020 3:37pm

Kenbo wrote on Sat Jun 6, 2020 7:14am:
[email protected]
Out of desperation you could try this.

Read more...

Email the above, explain what has happened and that you desperately need help.
Remember to be nice, quite often these CEO's will respond.( I appreciate that this is uk Santander and is a separate business)
Good luck. Ken.

Thanks for that, my fiscal rep has spoken to someone at our branch and has said if we email him at the bankhe will try to help. Failing that will try your suggestions

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Posted: Sat Jun 6, 2020 3:42pm

Kenbo

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Posts: 1017

810 helpful points

Location: La Florida

Joined: 6 Dec 2017

Posted: Sat Jun 6, 2020 3:42pm

Trev55 wrote on Sat Jun 6, 2020 3:37pm:
Thanks for that, my fiscal rep has spoken to someone at our branch and has said if we email him at the bankhe will try to help. Failing that will try your suggestions

Hope that you can get it done.

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Posted: Thu Jul 2, 2020 1:29pm

Trev55

Original Poster

Posts: 34

4 helpful points

Location: Playa Flamenca

Joined: 7 Oct 2019

Posted: Thu Jul 2, 2020 1:29pm

Kenbo wrote on Sat Jun 6, 2020 7:14am:
[email protected]
Out of desperation you could try this.

Read more...

Email the above, explain what has happened and that you desperately need help.
Remember to be nice, quite often these CEO's will respond.( I appreciate that this is uk Santander and is a separate business)
Good luck. Ken.

Kenbo thanks for that I emailed Nathan Bostok and his executive forwarded all of the information to the executive office in Spain and within 24hrs my branch manager contacted me by telephone to explain the mistakes they had made during the transfer from Banco Popular to Santander, some parts of the system weren't compatible and some Data was not transferred.

He spent some hours rectifying the data and hopefully we will not have any more problems.

Once again many thanks

Trevor

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Posted: Thu Jul 2, 2020 1:43pm

Kenbo

Very helpful member

Posts: 1017

810 helpful points

Location: La Florida

Joined: 6 Dec 2017

Posted: Thu Jul 2, 2020 1:43pm

Trev55 wrote on Thu Jul 2, 2020 1:29pm:
Kenbo thanks for that I emailed Nathan Bostok and his executive forwarded all of the information to the executive office in Spain and within 24hrs my branch manager contacted me by telephone to explain the mistakes they had made during the transfer from Banco Popular to Santander, some part...

Read more...

...s of the system weren't compatible and some Data was not transferred.
He spent some hours rectifying the data and hopefully we will not have any more problems.
Once again many thanks
Trevor

Trev, result, so pleased for you as it is very frustrating when you hit a brick wall.

I know this personally, My branch of Bankia are extremely unhelpful so I emailed their CEO....Nada.

The Spanish don't know a great deal about customer service in my experience, it took an email to an English CEO to move your problem along !!