Legendary helpful member
So finally I get a call after trying for over a week to get information from Holidaylettings/TripAdvisor web site. They took down most properties in the area some time ago (I think about 10 days ago but not sure exactly) with no notification to the owners at all. I only found out as someone who had previously enquired about some dates for next year then sent me a message via the site to say my property had disappeared and she now wanted to book. She also said another property in Playa Flamenca she was watching had vanished.
My management page said I was on-line but the property definitely was missing. They didn't reply to my emails but the property did go back up today. Our house has been displaying our license number for 3 years, and is legal. The man denied that any properties had been taken off the site but did confirm that they had been checking that the properties were all licensed. Something they could have done at any time on ours in the last three years without removing it. Throughout he maintained that no properties had been removed no matter how much information I gave about myself, other owners or potential guests stating otherwise!
Holidaylettings/TripAdvisor is a long way from being the best company out there, taking hefty booking fees from guests and charging owners for paying them their rentals. But to repeatedly tell me that I was wrong, and therefore calling me a liar, about mine and other properties not being up on their site for over a week is about as bad as customer service gets!
So, those of you who let your properties, be warned about the company! They have absolutely no interest in looking after the interests of the owners of the houses, despite being dependent on our advertising with them for their business. Their customer service is non-existent.
Most of our bookings these days come from Spain-holiday.com, who don't charge the guests a booking fee and don't have any extra charges after the annual advertising fee for owners either. And are much easier to contact if you need to speak to them (and don't used an out-sourced call centre!).