Why have I not received my pension? - Banking and finances in Rojales - Rojales forum - Costa Blanca forum in the Alicante province of Spain
PC Services
Harmony FM
South East Costa Removals
ASSSA Insurance
interior building work
Jennifer Cunningham Insurances SL
Torrevieja Property Services
Gran Alacant Insurances
Leos Superstore
TVMucho - TV-ing Abroad
Protea Wellness
Just One Small Step - Counselling
Advisors Costa Blanca
AA Free English TV
OTH Transport
Expat Services
Cosmetologist

Join the Rojales forum

Join the Rojales forumMy name's Alex and this is my website all about Rojales in Spain. Register now for free to talk about Banking and finances in Rojales and much more!

Why have I not received my pension?

Posted: Fri Apr 30, 2021 10:07am
15 replies915 views4 members subscribed
angeldust3

Posts: 90

16 helpful points

Location: Rojales

Joined: 10 Feb 2019

Hi,  Can anyone help me? I am now 6 days late receiving my monthly Government pension.   I have telephone numbers for the DWP but they are  not answering, due to COVID.  On their site there was a message service, but this informed me that it could take 10 working days to answer me.   However, I did fill it in and trust it will not take that long to reply... always living in hope.   

In the time I lived here in Spain this has never happened to me before, and I am completely puzzled and at a loss to understand it.  Also, on what to do.  I just want to speak to someone, like in "the good old days".   I always received my pension every 28 days and always on a Monday.   My last one was on the 26 March, 2021.

Has anyone else experienced this?   Any suggestions would be appreciated, as I basically have to live on my pension.

angeldust3

Angebadge

Posted: Fri Apr 30, 2021 11:14am

Angebadge

Super helpful member

Posts: 875

1240 helpful points

Location: Moraira

Joined: 28 Jan 2019

Posted: Fri Apr 30, 2021 11:14am

angeldust3 wrote on Fri Apr 30, 2021 10:07am:

Hi,  Can anyone help me? I am now 6 days late receiving my monthly Government pension.   I have telephone numbers for the DWP but they are  not answering, due to COVID.  On their site there was a message service, but this informed me that it could take 10 working days to ...

...answer me.   However, I did fill it in and trust it will not take that long to reply... always living in hope.   

In the time I lived here in Spain this has never happened to me before, and I am completely puzzled and at a loss to understand it.  Also, on what to do.  I just want to speak to someone, like in "the good old days".   I always received my pension every 28 days and always on a Monday.   My last one was on the 26 March, 2021.

Has anyone else experienced this?   Any suggestions would be appreciated, as I basically have to live on my pension.

angeldust3

Hi angel

It is, as you say, so frustrating not to be able to speak to someone when there’s a difficulty. Not everything fits into “FAQ’s”. Many say “due to covid” but I remember (😄😄) it being almost as difficult before the dreaded virus.

I’m sure you’ve tried all available numbers, but just in case........🤪🥂

https://www.gov.uk/contact-pension-service

John 52

Posted: Fri Apr 30, 2021 11:17am

John 52

Helpful member

Posts: 305

369 helpful points

Location: La Marina

Joined: 23 Apr 2020

Posted: Fri Apr 30, 2021 11:17am

Morning  sorry to hear of your problem ,I've just did an exercise and I was put through ,to wait on assistance  ,I'm in UK ,if you dial 0044 8007310469 ,then select option 4 ,then option 2 you will get to the place I was at ,good luck ,maybe you should ask for your pension weekly ,my wife and I are paid weekly ,hope you get sorted 

Anne1939

Posted: Fri Apr 30, 2021 11:35am

Anne1939

Helpful member

Posts: 60

68 helpful points

Location: La Marina

Joined: 18 Aug 2020

Posted: Fri Apr 30, 2021 11:35am

angeldust3 wrote on Fri Apr 30, 2021 10:07am:

Hi,  Can anyone help me? I am now 6 days late receiving my monthly Government pension.   I have telephone numbers for the DWP but they are  not answering, due to COVID.  On their site there was a message service, but this informed me that it could take 10 working days to ...

...answer me.   However, I did fill it in and trust it will not take that long to reply... always living in hope.   

In the time I lived here in Spain this has never happened to me before, and I am completely puzzled and at a loss to understand it.  Also, on what to do.  I just want to speak to someone, like in "the good old days".   I always received my pension every 28 days and always on a Monday.   My last one was on the 26 March, 2021.

Has anyone else experienced this?   Any suggestions would be appreciated, as I basically have to live on my pension.

angeldust3

Hi my neighbour had a similar experience, it transpired that she had been written to by DWP to confirm that she was still alive. The letter was mistakenly put in the communal post box of another neighbour who only visits for holidays! When she rang DWP they confirmed that her pension had indeed been suspended,as she had not replied to their letter. I believe she managed to answer all their security questions whilst on the telephone and her pension payments were reinstated. This may not be the case in your situation but I thought I’d mention it.

Kindest regards 

Anne

angeldust3

Posted: Fri Apr 30, 2021 11:43am

angeldust3

Original Poster

Posts: 90

16 helpful points

Location: Rojales

Joined: 10 Feb 2019

Posted: Fri Apr 30, 2021 11:43am

John 52 wrote on Fri Apr 30, 2021 11:17am:

Morning  sorry to hear of your problem ,I've just did an exercise and I was put through ,to wait on assistance  ,I'm in UK ,if you dial 0044 8007310469 ,then select option 4 ,then option 2 you will get to the place I was at ,good luck ,maybe you should ask for your pension weekly ,my wi...

...fe and I are paid weekly ,hope you get sorted 

Hi John 52

Thank you for your information but I was on that number for well over 30 mins yesterday, when I eventually gave up.   I am in Spain therefore an 0800 number is not a free call for me.   thankfully I am on a low charge calling system.  I am presently holding on but I cannot be on the phone ALL day.  The whole thing is absolutely disgraceful but sadly it is the times we are living in... only to get worse.    I do believe that being in Spain I am not allowed to receive a weekly pension.   Thank you for your help.  I shall let you know when I have some satisfaction, which shall be a great relief.

angeldust3

angeldust3

Posted: Fri Apr 30, 2021 11:47am

angeldust3

Original Poster

Posts: 90

16 helpful points

Location: Rojales

Joined: 10 Feb 2019

Posted: Fri Apr 30, 2021 11:47am

Anne1939 wrote on Fri Apr 30, 2021 11:35am:

Hi my neighbour had a similar experience, it transpired that she had been written to by DWP to confirm that she was still alive. The letter was mistakenly put in the communal post box of another neighbour who only visits for holidays! When she rang DWP they confirmed that her pension had indeed b...

...een suspended,as she had not replied to their letter. I believe she managed to answer all their security questions whilst on the telephone and her pension payments were reinstated. This may not be the case in your situation but I thought I’d mention it.

Kindest regards 

Anne

Hi Ann,

that is amazing, as my translator had thought that might be the case, and we do know that post here does go awry.  Trouble is, I'm having such a problem getting through.  I started early in the morning but I gather they have changed their opening times!!!!! so I am trying now at possibly the worst time of day, being 11.50am AND a Friday.   Perhaps better luck next week... but then it is a holiday, I believe!!!   The frustration of it all.   

Thanks for helping.  it is appreciated by me.

Anne1939

Posted: Fri Apr 30, 2021 11:55am

Anne1939

Helpful member

Posts: 60

68 helpful points

Location: La Marina

Joined: 18 Aug 2020

Posted: Fri Apr 30, 2021 11:55am

angeldust3 wrote on Fri Apr 30, 2021 11:47am:

Hi Ann,

that is amazing, as my translator had thought that might be the case, and we do know that post here does go awry.  Trouble is, I'm having such a problem getting through.  I started early in the morning but I gather they have changed their opening times!!!!! so I am trying now at possibl...

...y the worst time of day, being 11.50am AND a Friday.   Perhaps better luck next week... but then it is a holiday, I believe!!!   The frustration of it all.   

Thanks for helping.  it is appreciated by me.

I hope you manage to get through. Just another tip I’m sure they told her that they would write approximately every 2 years to confirm that she is still alive, maybe when you do eventually get through you can clarify this for your own peace of mind. 

Anne

John 52

Posted: Fri Apr 30, 2021 12:33pm

John 52

Helpful member

Posts: 305

369 helpful points

Location: La Marina

Joined: 23 Apr 2020

Posted: Fri Apr 30, 2021 12:33pm

angeldust3 wrote on Fri Apr 30, 2021 11:43am:

Hi John 52

Thank you for your information but I was on that number for well over 30 mins yesterday, when I eventually gave up.   I am in Spain therefore an 0800 number is not a free call for me.   thankfully I am on a low charge calling system.  I am presently holding on but I canno...

...t be on the phone ALL day.  The whole thing is absolutely disgraceful but sadly it is the times we are living in... only to get worse.    I do believe that being in Spain I am not allowed to receive a weekly pension.   Thank you for your help.  I shall let you know when I have some satisfaction, which shall be a great relief.

angeldust3

The only other thing I can think is ,the Expats at consum square La Marina  ,if you can get there ,a while back we were sitting waiting to be seen ,this was pre covid ,and a neighbour of ours was with a friend ,they were with Tina from Expats and she was sorting the woman's pension problems being on phone to DWP in Newcastle  ,hope this helps if you cant get through 

Anne1939

Posted: Fri Apr 30, 2021 1:05pm

Anne1939

Helpful member

Posts: 60

68 helpful points

Location: La Marina

Joined: 18 Aug 2020

Posted: Fri Apr 30, 2021 1:05pm

angeldust3 wrote on Fri Apr 30, 2021 11:47am:

Hi Ann,

that is amazing, as my translator had thought that might be the case, and we do know that post here does go awry.  Trouble is, I'm having such a problem getting through.  I started early in the morning but I gather they have changed their opening times!!!!! so I am trying now at possibl...

...y the worst time of day, being 11.50am AND a Friday.   Perhaps better luck next week... but then it is a holiday, I believe!!!   The frustration of it all.   

Thanks for helping.  it is appreciated by me.

Hi I’ve just done an experiment like John 52, I’m in the U.K. and have phoned the International pensions number 0191 218 7777 after the usual Covid announcement I notice option 1 is for Life Certificates if you haven’t already tried this number it may be an option. Good luck 

angeldust3

Posted: Fri Apr 30, 2021 1:49pm

angeldust3

Original Poster

Posts: 90

16 helpful points

Location: Rojales

Joined: 10 Feb 2019

Posted: Fri Apr 30, 2021 1:49pm

John 52 wrote on Fri Apr 30, 2021 12:33pm:

The only other thing I can think is ,the Expats at consum square La Marina  ,if you can get there ,a while back we were sitting waiting to be seen ,this was pre covid ,and a neighbour of ours was with a friend ,they were with Tina from Expats and she was sorting the woman's pension problems ...

...being on phone to DWP in Newcastle  ,hope this helps if you cant get through 

Well.. I can that a try as the International Number is not answering.   I shall put a letter in the post next week... as I can't think of anything else.   I did speak to the "England" office but says she cannot deal with my case as I live in Spain.  What a shame.

Thanks,

Sign up for free or login to reply to this topic

Want to reply to this topic? Login or register for free to post your message:

Find more Banking and finances topics from a particular area:


Register for free!

Login to your account

TVMucho - TV-ing Abroad
Leos Superstore
Cosmetologist
ASSSA Insurance
Expat Services
PC Services
Torrevieja Property Services
Advisors Costa Blanca
AA Free English TV
Gran Alacant Insurances
interior building work
Just One Small Step - Counselling
Harmony FM
South East Costa Removals
Jennifer Cunningham Insurances SL
OTH Transport
Protea Wellness
Advertise your business here
Advertise your property
Help with my computer