Why have I not received my pension?

angeldust3 wrote on Fri Apr 30, 2021 10:07am:

Hi,  Can anyone help me? I am now 6 days late receiving my monthly Government pension.   I have telephone numbers for the DWP but they are  not answering, due to COVID.  On their site there was a message service, but this informed me that it could take 10 working days to ...

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...answer me.   However, I did fill it in and trust it will not take that long to reply... always living in hope.   

In the time I lived here in Spain this has never happened to me before, and I am completely puzzled and at a loss to understand it.  Also, on what to do.  I just want to speak to someone, like in "the good old days".   I always received my pension every 28 days and always on a Monday.   My last one was on the 26 March, 2021.

Has anyone else experienced this?   Any suggestions would be appreciated, as I basically have to live on my pension.

angeldust3

angeldust3 wrote on Fri Apr 30, 2021 10:07am:

Hi,  Can anyone help me? I am now 6 days late receiving my monthly Government pension.   I have telephone numbers for the DWP but they are  not answering, due to COVID.  On their site there was a message service, but this informed me that it could take 10 working days to ...

Read more...

...answer me.   However, I did fill it in and trust it will not take that long to reply... always living in hope.   

In the time I lived here in Spain this has never happened to me before, and I am completely puzzled and at a loss to understand it.  Also, on what to do.  I just want to speak to someone, like in "the good old days".   I always received my pension every 28 days and always on a Monday.   My last one was on the 26 March, 2021.

Has anyone else experienced this?   Any suggestions would be appreciated, as I basically have to live on my pension.

angeldust3

John 52 wrote on Fri Apr 30, 2021 11:17am:

Morning  sorry to hear of your problem ,I've just did an exercise and I was put through ,to wait on assistance  ,I'm in UK ,if you dial 0044 8007310469 ,then select option 4 ,then option 2 you will get to the place I was at ,good luck ,maybe you should ask for your pension weekly ,my wi...

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...fe and I are paid weekly ,hope you get sorted 

Anne1939 wrote on Fri Apr 30, 2021 11:35am:

Hi my neighbour had a similar experience, it transpired that she had been written to by DWP to confirm that she was still alive. The letter was mistakenly put in the communal post box of another neighbour who only visits for holidays! When she rang DWP they confirmed that her pension had indeed b...

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...een suspended,as she had not replied to their letter. I believe she managed to answer all their security questions whilst on the telephone and her pension payments were reinstated. This may not be the case in your situation but I thought I’d mention it.

Kindest regards 

Anne

angeldust3 wrote on Fri Apr 30, 2021 11:47am:

Hi Ann,

that is amazing, as my translator had thought that might be the case, and we do know that post here does go awry.  Trouble is, I'm having such a problem getting through.  I started early in the morning but I gather they have changed their opening times!!!!! so I am trying now at possibl...

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...y the worst time of day, being 11.50am AND a Friday.   Perhaps better luck next week... but then it is a holiday, I believe!!!   The frustration of it all.   

Thanks for helping.  it is appreciated by me.

angeldust3 wrote on Fri Apr 30, 2021 11:43am:

Hi John 52

Thank you for your information but I was on that number for well over 30 mins yesterday, when I eventually gave up.   I am in Spain therefore an 0800 number is not a free call for me.   thankfully I am on a low charge calling system.  I am presently holding on but I canno...

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...t be on the phone ALL day.  The whole thing is absolutely disgraceful but sadly it is the times we are living in... only to get worse.    I do believe that being in Spain I am not allowed to receive a weekly pension.   Thank you for your help.  I shall let you know when I have some satisfaction, which shall be a great relief.

angeldust3

angeldust3 wrote on Fri Apr 30, 2021 11:47am:

Hi Ann,

that is amazing, as my translator had thought that might be the case, and we do know that post here does go awry.  Trouble is, I'm having such a problem getting through.  I started early in the morning but I gather they have changed their opening times!!!!! so I am trying now at possibl...

Read more...

...y the worst time of day, being 11.50am AND a Friday.   Perhaps better luck next week... but then it is a holiday, I believe!!!   The frustration of it all.   

Thanks for helping.  it is appreciated by me.

John 52 wrote on Fri Apr 30, 2021 12:33pm:

The only other thing I can think is ,the Expats at consum square La Marina  ,if you can get there ,a while back we were sitting waiting to be seen ,this was pre covid ,and a neighbour of ours was with a friend ,they were with Tina from Expats and she was sorting the woman's pension problems ...

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...being on phone to DWP in Newcastle  ,hope this helps if you cant get through