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Hello can anyone help, I brought a house 18years ago and all the details was changed by the bank, like electric but for some reason my bank stopped paying my electricity by direct debit so.... Then we realise the details for the electric is still under the old owner so cannot pay our bill and have now been cut off!!! Any ideas what to do and how to do it
Posted: Sat Mar 28, 2020 10:32am
Helpful member
There is a jims guide on all thing ibredola.
Posted: Sat Mar 28, 2020 12:59pm
Yorks wrote on Sat Mar 28, 2020 10:32am:
There is a jims guide on all thing ibredola.
register on there website, its in English as well
gordon
Posted: Sun Mar 29, 2020 1:44am
gordon1972 wrote on Sat Mar 28, 2020 12:59pm:
register on there website, its in English as well
gordon
I can't as I can't find my Nif number but thankyou
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Posted: Sun Mar 29, 2020 6:09am
Legendary helpful member
Have you got an old bill? If so, that will have the contract and supply point numbers which would enable Iberdrola to identify the account.
If you haven't got a bill, do you have online banking? If so, and you find the entry for when a bill was last paid, clicking on that should give you more details, one of which is the contract number.
You could then use any of the various means mentioned in my guide to contact them:
Posted: Sun Mar 29, 2020 6:35am
jimtaylor wrote on Sun Mar 29, 2020 6:09am:
Have you got an old bill? If so, that will have the contract and supply point numbers which would enable Iberdrola to identify the account.
If you haven't got a bill, do you have online banking? If so, and you find the entry for when a bill was last paid, clicking on that should give you more details, one of which is the contract number....
Read more...
...
You could then use any of the various means mentioned in my guide to contact them:
Thankyou very much, do you know why I would have 2 addresses on my bill?
Posted: Sun Mar 29, 2020 11:54am
Legendary helpful member
Sorry, don't know. Only thing I can think is that one is the address for the electricity supply, and one the address of the owner - as would happen for someone renting out properties, or even just having a second property.
Posted: Sun Mar 29, 2020 1:36pm
jimtaylor wrote on Sun Mar 29, 2020 11:54am:
Sorry, don't know. Only thing I can think is that one is the address for the electricity supply, and one the address of the owner - as would happen for someone renting out properties, or even just having a second property.
Thanks for your help, I'm going to try and call them
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