Caixa bank - Banking and finances in Sax - Sax forum - Costa Blanca forum in the Alicante province of Spain
Gran Alacant Insurances
ASSSA Insurance
AA Free English TV
Expat Services
Espana Dream Properties
Car Key Solutions
Thy Will Be Done
Gentlevan Removals
Jennifer Cunningham Insurances SL
interior building work
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Costa Blanca Building Specialists
Blacktower Financial Management
James Spanish School

Join the Sax forum

Join the Sax forumMy name's Alex and this is my website all about Sax in Spain. Register now for free to talk about Banking and finances in Sax and much more!

Caixa bank

Posted: Tue Mar 31, 2020 9:14pm
7 replies292 views5 members subscribed
Tracey384

Posts: 15

1 helpful points

Location: Sax

Joined: 27 Dec 2017

Hi can anyone help me. I have a property in Sax and used to be able to get online to look at my bank account.  Now when I try to go on and enter ID and PIN numbers, it then asks me to put another number in. What number would this relate to, is it PIN number again? Rang Caixa bank in London today and they were worse than useless. I need to check this as obviously can’t get over to Spain at moment.

Movingon

Posted: Tue Mar 31, 2020 10:14pm

Movingon

Super helpful member

Posts: 1857

1607 helpful points

Location: Albatera

Joined: 7 Feb 2018

Posted: Tue Mar 31, 2020 10:14pm

I'm with Caxia and nothing whatsoever has changed with my login to their website, 8 digit user ID and 6 digit PIN, been the same for over two years, nothing to do with my mobile and never has been. 

I recently insalled their app on that to which access is by fingerprint but the two are completely separate and independant of each other.

Peter3473

Posted: Wed Apr 1, 2020 7:41am

Peter3473

Very helpful member

Posts: 988

900 helpful points

Location: Torrevieja

Joined: 21 Oct 2019

Posted: Wed Apr 1, 2020 7:41am

I sometimes get a security text number sent to my mobile so I can access my account, have you checked your mobile.

Tracey384

Posted: Wed Apr 1, 2020 6:30pm

Tracey384

Original Poster

Posts: 15

1 helpful points

Location: Sax

Joined: 27 Dec 2017

Posted: Wed Apr 1, 2020 6:30pm

Thanks everyone for your suggestions, but still can’t get on. When we went into Caixa Bank last time they asked if we had a Spanish phone, but we haven’t;  guess we’ll have to get one because they don’t send us any codes. Might try calling again to see if they will send us a code anyway because they send us other texts? Just hope there’s enough money in to pay the bills. Think I will have transfer some over.

Advertisement - posts continue below

Dona60

Posted: Sun Apr 5, 2020 11:24am

Posts: 1

Location: Gran Alacant

Joined: 14 Apr 2019

Posted: Sun Apr 5, 2020 11:24am

Tracey384 wrote on Wed Apr 1, 2020 6:30pm:

Thanks everyone for your suggestions, but still can’t get on. When we went into Caixa Bank last time they asked if we had a Spanish phone, but we haven’t;  guess we’ll have to get one because they don’t send us any codes. Might try calling again to see if they will send us a code any...

...way because they send us other texts? Just hope there’s enough money in to pay the bills. Think I will have transfer some over.

Hi I’m in a similar position - I was successfully using my mobile app with fingerprint and one day it asked for my pin - entered what I thought was my pin (3x) but that failed and I was locked out - I was directed to a recover pin page by using  card number and TIN number - I tried using my NIE number but it refuses to accept these and has directed me to my branch- clearly that’s not feasible 

I’ve emailed the branch and customer services but with no response.

If anyone has any useful guidance I would be very appreciative 

Best wishes to all the community 

Dina

The Judge

Posted: Sun Apr 5, 2020 8:37pm

Posts: 39

32 helpful points

Location: Sax

Joined: 15 Nov 2017

Posted: Sun Apr 5, 2020 8:37pm

Just to add to the confusion (or maybe not) I was with Banco Popular, now absorbed by Sanrtander, and they had a system whereby when you wanted to do something over and above normal transactions (perhaps changing your password or similar) you had to use what they called and Electronic Signature, which was an 8 digit number. I have since used it once with Santander and it still works. Cant remember how I acquired it, perhaps there is some information on site.

Rita44

Posted: Fri Feb 19, 2021 12:13pm

Posts: 1

Location: Villena

Joined: 27 Jul 2020

Posted: Fri Feb 19, 2021 12:13pm

When you opened the account did you have two cards given one with a lot of numbers on? if so then the number they want is on that card, you need to line it up with the number they have put on screen, as well as you ID and Pass number, they have actaully done away with that system but I think it can still be used.

Stephanie86

Posted: Sat Feb 20, 2021 1:37pm

Stephanie86

Legendary helpful member

Posts: 2749

2065 helpful points

Location: Lliber

Joined: 4 May 2017

Posted: Sat Feb 20, 2021 1:37pm

Rita44 wrote on Fri Feb 19, 2021 12:13pm:

When you opened the account did you have two cards given one with a lot of numbers on? if so then the number they want is on that card, you need to line it up with the number they have put on screen, as well as you ID and Pass number, they have actaully done away with that system but I think it c...

...an still be used.

That system is now virtually obsolete. For several months Caixa have been sending increasingly voluble emails informing us that should we wish to continue making any online payments, we are required to download their app and also their separate security app ‘Caixa Bank Sign’.

its quite simple basically, one logs into the bank app, make whatever payments are required. In order to activate these, you are required to log into the Sign app, which will generate a security code to be entered into the relevant field in the banking app. It sounds clunky but isn’t in fact.

I now use their app for looking at the account online, whereas previously i would have logged in through the web portal. It’s quicker and easier, and simply requires one’s ID and password as before. Previously further security was provided by the sequences of numbers on the second card provided by them - ie when making a payment they would require you to enter a number they had selected on this card; this is no longer the case.

Sign up for free or login to reply to this topic

Want to reply to this topic? Login or register for free to post your message:

Find more Banking and finances topics from a particular area:


Register for free!

Login to your account

Gran Alacant Insurances
ASSSA Insurance
AA Free English TV
Expat Services
Espana Dream Properties
Car Key Solutions
Thy Will Be Done
Gentlevan Removals
Jennifer Cunningham Insurances SL
interior building work
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Costa Blanca Building Specialists
Blacktower Financial Management
James Spanish School
Advertise your business here
Advertise your property
Help with my computer