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HMRC, DWP et al.
Helpful member
This morning I called the DWP overseas pension service and after about 30 minutes managed to talk to someone. It was about several things HRP and Voluntary NICs. This was for my wife so she went through the normal broad security questions. This has been going on since over 6 months ago when HMRC said they had informed DWP about my wifes HRP status, Since then HMRC have said they informed DWP in July of the voluntary NICs that had been paid. The guy at the DWP today did not have a clue, wanted to know the years of HRPs and details of the NICs and payment details. He said they had to manually check everything and we should hear in about 3 weeks. Over the last 4 moths We have sent several mails to DWP but have never received anything back from them. Has anyone else had similar treatment. Incidentally We started with snail mail in Nov 23 and got our first success in March 25 with back payments etc.
M
