Posted: Mon Jan 20, 2025 9:46pm
Well maybe they had start-up problems with the companies they had taken over.
Before Vegafibra was taken over, I rarely if ever, had a problem while I had a subscription with them for over 10 years. I also have 600 mbps.
Last year, I suddenly started having problems with WiFi reception and Avatel had since taken over Vegafibra. A technician came and moved the router to the hall. Didn't change anything. "It's because of the construction of the building" he said. This, even though I have been living in this apartment for almost 6 years without problems. Next, he thought it would be due to the router. So he picked up a new router. No improvement. I only had reception in the living room and poorly. He then advised me to buy a Mesh Wi-Fi system, which I did immediately. Bought Mesh Wi-Fi system from TPlink as he advised. But even then, the problem was not solved.
When I switched to DVBLAB, 2 technicians were sent. They spoke only Spanish but that was no obstacle at all since they didn't need me for anything. They spent about 2 hours doing wiring in my apartment and in the collector box in a general area of the building somewhere downstairs. The Mesh contacts and router were put in a different place and my Wi-Fi reception has been super ever since. Never been so perfect before. It's a delight because I haven't watched TV for many years but only use my computers."
I also want to explicitly emphasize that the technicians from both companies were very friendly which I can't state about the customer service of Avatel by mail or at their office.
However, the know-how of the Dvblab technicians was more accurate in this case.