GOLDCAR WORST CAR RENTAL COMPANY

Posted: Tue Mar 21, 2017 3:11pm

12 replies537 views13 members subscribed

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Dollydives

Posts: 20

11 helpful points

Location: La Florida

Joined: 12 Jul 2016

Awful car rental company took £130 off my credit card back in January for a scratch that had been documented on the original paperwork.

As we have just bought a property in Spain my husband went back out the following month (even after sending numerous emails/calls) to try to resolve the issue with goldcars head office in Torrevieja but no one spoke any "English"!

My husband went back to Alicante airport to try to sort it out there and was promised the money would be refunded surprise surprise no email and no refund! I wonder how many people they are doing this too?

The reviews on their Facebook page says it all and there is even a website set up by an unhappy customer to make complaints against the Company!

Please DO NOT recommend or use!

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Posted: Tue Mar 21, 2017 9:24pm

Ada

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Posts: 421

234 helpful points

Location: Rojales

Joined: 4 Nov 2016

Posted: Tue Mar 21, 2017 9:24pm

Sorry you only just found out!

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Posted: Wed Mar 22, 2017 10:49am

TheRower

Very helpful member

Posts: 494

509 helpful points

Location: Villamartin

Joined: 1 Jan 2017

Posted: Wed Mar 22, 2017 10:49am

Dollydives wrote on Tue Mar 21, 2017 3:11pm:
Awful car rental company took £130 off my credit card back in January for a scratch that had been documented on the original paperwork.
As we have just bought a property in Spain my husband went back out the following month (even after sending numerous emails/calls) to try to resolve the issue with goldcars head office in Torrevieja but no one spoke any "English"! ...

Read more...

...
My husband went back to Alicante airport to try to sort it out there and was promised the money would be refunded surprise surprise no email and no refund! I wonder how many people they are doing this too?
The reviews on their Facebook page says it all and there is even a website set up by an unhappy customer to make complaints against the Company!
Please DO NOT recommend or use!

Other threads I've read show there is one that's worse called Dickmans.

Posted: Wed Mar 22, 2017 12:16pm

Dollydives

Original Poster

Posts: 20

11 helpful points

Location: La Florida

Joined: 12 Jul 2016

Posted: Wed Mar 22, 2017 12:16pm

We used Dickmans too but no where near as horrendous as goldcar

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Posted: Mon Aug 21, 2017 10:46pm

Clive2512

Posts: 2

2 helpful points

Location: Torrevieja

Joined: 21 Aug 2017

Posted: Mon Aug 21, 2017 10:46pm

Could you not claim it back off your credit card provider if the damage was documented ?

Posted: Fri Nov 17, 2017 7:11pm

Nora555

Posts: 5

2 helpful points

Location: Las Ramblas Golf

Joined: 25 Feb 2017

Posted: Fri Nov 17, 2017 7:11pm

Dollydives wrote on Tue Mar 21, 2017 3:11pm:
Awful car rental company took £130 off my credit card back in January for a scratch that had been documented on the original paperwork.
As we have just bought a property in Spain my husband went back out the following month (even after sending numerous emails/calls) to try to resolve the issue with goldcars head office in Torrevieja but no one spoke any "English"! ...

Read more...

...
My husband went back to Alicante airport to try to sort it out there and was promised the money would be refunded surprise surprise no email and no refund! I wonder how many people they are doing this too?
The reviews on their Facebook page says it all and there is even a website set up by an unhappy customer to make complaints against the Company!
Please DO NOT recommend or use!

We hired from Goldcar for a week, long wait at airport to collect, and a lot of pressure to buy the extra insurance which we didn’t. We returned the car with no damage what so ever, no person to check car on return or when we picked it up.They sent me a email 4 days later with damages to the car and stopped 350 Euro from my credit card. Sent several emails and complained but had no evidence, we also called back to Alicante Airport to let them know how disappointed we were with the way they handled this and got paperwork and photos which were very poor. I think if you don’t take out the extra insurance you get targeted and they can claim what ever they want. Learnt not to rent from Goldcar as they are cheating a lot of people. Ok cars much better and professional.

Posted: Sat Nov 18, 2017 3:32pm

Ancient Printer

Helpful member

Posts: 232

241 helpful points

Location: Javea / Xàbia

Joined: 4 Jan 2017

Posted: Sat Nov 18, 2017 3:32pm

Dollydives wrote on Tue Mar 21, 2017 3:11pm:
Awful car rental company took £130 off my credit card back in January for a scratch that had been documented on the original paperwork.
As we have just bought a property in Spain my husband went back out the following month (even after sending numerous emails/calls) to try to resolve the issue with goldcars head office in Torrevieja but no one spoke any "English"! ...

Read more...

...
My husband went back to Alicante airport to try to sort it out there and was promised the money would be refunded surprise surprise no email and no refund! I wonder how many people they are doing this too?
The reviews on their Facebook page says it all and there is even a website set up by an unhappy customer to make complaints against the Company!
Please DO NOT recommend or use!

Easy answer (i) don't use them again (ii) learn Spanish and defend yourself. I always ask myself - why are the Englsih so lazy about learning the language of the country they have decided to adopt?

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Posted: Sun Nov 19, 2017 7:46pm

Bill

Helpful member

Posts: 177

147 helpful points

Location: Torrevieja

Joined: 28 Oct 2016

Posted: Sun Nov 19, 2017 7:46pm

Dollydives wrote on Tue Mar 21, 2017 3:11pm:
Awful car rental company took £130 off my credit card back in January for a scratch that had been documented on the original paperwork.
As we have just bought a property in Spain my husband went back out the following month (even after sending numerous emails/calls) to try to resolve the issue with goldcars head office in Torrevieja but no one spoke any "English"! ...

Read more...

...
My husband went back to Alicante airport to try to sort it out there and was promised the money would be refunded surprise surprise no email and no refund! I wonder how many people they are doing this too?
The reviews on their Facebook page says it all and there is even a website set up by an unhappy customer to make complaints against the Company!
Please DO NOT recommend or use!

I see thousands of complaints about car hire companies, why don't you (1) if you go back at a later date to complain not take a translator with you if you don't speak Spanish, (2) ask for the complaints book, it is your right and 3 use a company that speaks English there is many around here some English owned but that is not a recommendation .

Posted: Tue Apr 16, 2019 2:13pm

Chrisstoff

Posts: 3

3 helpful points

Location: Torrevieja

Joined: 16 Apr 2019

Posted: Tue Apr 16, 2019 2:13pm

They are all bad as one another in airports I’ve had 19 years of this . I have now found a brilliant car hire company who cost less than half of the bigger companies with no fuss and you can pay cash or card with no holding deposit.

You meet and greet at airport pass keys pay cash or card and of you go . Drop car of and leave keys in boot with car park ticket . That’s Bri