Helpful member
I must begin by saying that, in general, I have little problem with this company, other than being shocked how much they wanted for full cover insurance the first time I used them. Since then I have bitten the bullet and paid up, with trouble free and stress free hirings as a result. Until this week....
I paid the usual "comfort" insurance which basically covers everything, no questions asked and also paid an extra REFUNDABLE 107 euros to cover the full to full policy on fuel. I returned the car (to Alicante airport) on Monday after a three week hire to find they have only given me 59 euros back, with no explanation. I know I am only talking about a relatively small amount of money but it is the principle of the thing. I feel cheated out of 48 euros and I have emailed them three times this week with no response. I know I can phone them but what is the point in spending money on what will undoubtedly be a long and expensive call (from the UK)? I am back there on the 31st May and will take it up with them at their desk if I hear nothing in the meantime.
Has anyone else been short-changed in this manner? If so I would be interested to hear your views. There have been so many complaints about them but, as I said, I have had no previous trouble with them. They won't be getting any more business from me which will be their loss seeing as I am going to be going back and forth fairly regularly from now on.