Posted: Sun Feb 5, 2023 12:03pm
As an ex air con engineer:
Is the fan on the indoor unit running
Air filters clean
Remove the filters and touch the aluminium fins with the back of your hand or fingers, if the system is in heating mode then the fins should be warm / hot
You say the fan on the outdoor unit is not working, while in heating mode the fan should run at full speed with the compressor running, the fan would only stop while the system goes into auto defrost when the outside coils “ice up”
Is there any heat to the aluminium fins on the outside unit
Feel the two copper pipes attached to the outdoor unit, a small pipe and a slightly larger pipe, in heating mode these will be warm/hot, in cooling mode cold
If the compressor is running and there is no heat to the indoor fins while in heating mode or no heat to the outside fins while in cooling mode, then there is a big chance the system has lost refrigerant gas.
There could be other issues of course such as the compressor not pumping, reversing valve stuck etc