Helpful member
I called at two Sabadell branches before I left Spain recently to enquire about cancelling the home and contents policy that is now in its third year. The first branch was on the sea front in Torrevieja and after maybe 45 minutes waiting in a queue I was dealt with by a seemingly disinterested member of their staff who refused to help me. One - I should have gone to my own branch (La Siesta) and Two - some indecipherable information about not being able to cancel until my house is sold. But what if I just want to cancel for MY OWN reasons? Maybe to go to another company? No - she wasn't interested in that. I must wait until the sale is completed and (this is the REALLY BIZARRE BIT) they want to see my house deeds proving the sale! What the **** has it got to do with them why I am cancelling?
I left the branch fuming and decided to get the next bus back to La Siesta to take it up with my own branch. I had only bypassed them because I know how slow they are dealing with customers at that branch. So, reluctantly, I pitched up there and, sure enough, the queue was out on the pavement! Nearly an hour went by before I saw the ONE desk clerk who gave me the same garbage that I had already heard. I'm afraid I had trouble keeping my temper and the manager eventually came over and led me to his little cubicle in the corner. He explained patiently that "this is how it is done in Spain" and refused to answer any questions regarding other reasons for cancelling. They knew I was leaving so wanted to make it has difficult as possible.
The upshot is that I now have to let my lawyer deal with it, along with all the other stuff, when I wanted to do it myself before doing a final pack up and handing the keys to the agent the next day. I only relate this in case anyone else is thinking of doing the same. My policy was renewed in February so I MIGHT get a refund of some of the premium, but I am not holding my breath! I have to add my name to the long list of disgruntled Sabadell customers over this. I should have maybe chosen another bank at the start but hey ho - too late now. Sale completion is due at the end of this month and that's the end of our "adventure" living part time in Spain.